Navy Federal Credit Union

"NFCU has become ridiculous. They will make you wait 24 to 48 hours to deposit a cashier's check. That's the same as taking a payday loan off my cash. You guys have access to the funds and are able to distribute them to anyone you want , yet you hold it back from your customers. They also do this with regular checks, but for longer. There's no longer any customer service, but a self-serving bank. The bank manager was extraordinarily rude when explaining that they can't do anything about this. I've removed all of my personal cash and business accounts from this bank. You should do the same..."

"I filed fraud report, someone took over 20 thousand from, filed the police report, hell I was in jail when it happened. Navy Federal denied me, said I had two answer seven Questions... about my account... . Opened an account at another bank and fondled monies for damn near three years, Schools First, went in there with two goverment I D's they would not! Let me see my account ."

"Every time I go to this credit union Evelyn is the best! Wish I could give her 10 stars!!! Outstanding banking knowledge and is always helpful. I will never go anywhere else!"

"I've been a member for several years and this is by far my favorite location, the staff and service is great. I just wish they had more than one ATM machine. The line would progress better even if it's placed inside the bank. Something to think about."

"I wish I could give ZERO!!!! I did my application online for a auto loan and all I needed to do was pick up the check! I waited 45 mins to get a check! The line for deposits was moving fairly quickly but it was a lot of people waiting to be seen. I asked the lady upfront how much longer will I have to wait because if it’s going to be another 45 mins I will go to another location… she said let me see if Evelyn can take you… while Evelyn was sitting at her desk looking at her computer. She than said she’ll call you in 5mins. So I said this guy just walked in here and was taken right away… how is that? She said he’s been here waiting 45 mins before you. I said so I can leave and come back and get my spot back back. She just laughed… and said someone will be with me shortly. Than when I got to Evelyn’s desk her energy was off like she didn’t want to help me. These people were picking and choosing who they’re wanted to help regardless of the order you came in. Some of NavyFed associates were talking to other employees standing around just doing nothing while their were people in the waiting area waiting to be assisted! Next time I will go to another NavyFed just not this one! Terrible customer service and the branch lead sat in her office and watched while being selective who she wanted to help. Smh"