Bank of America (with Drive-thru ATM) 965 Avenida Pico, San Clemente, CA 92673

"I have been with BofA for years. Sometimes they are good and other times not so good. Lately, I can't stand them. However, I had a good experience at this branch today because of one person. She went out of her way to make a simple change to my account when another branch turned me away, telling me to make an appointment. Also, I would have done it by phone but the call center rep told me I had to do it at the branch."

"I only had 2 transactions with this branch so far and this time we were helped by a very rude employee. She was not friendly and helpful and asks one too many personal questions. Although, most of the employees were nice and helpful, this one that sits at the end (not going to mention names) made our 2nd appearance there unpleasant and stressful. It was so bad that we had to get up and leave her office not wanting to deal with her any longer. See someone else If I were you."

"Janet was extremely disrespectful towards my husband while trying to deposit money into my grandmother’s acct. I don’t know why she thinks treating people like dirt is appealing to a business. Apparently this has been going on for years. She needs to be fired or reprimanded. Now I understand why this location has a 1.9."

"Walked into the Bank at 6:01, door was still unlocked as I walked up to the Teller she proceeded to tell me they were “closed”. She then attempted to ask “should I help him?” as I walked back to the Teller the “manger” walked out from the back and rudely said “NO we are closed”. As a customer with BOA for over 20 years this was easily the worst guest experience I have ever received. I will be taking my business elsewhere as that is just unacceptable."

"Just left Bank of America after closing on of my business accounts and had to write a public thanks to Abdul Sami. What a great service provider. I still have several business accounts at BofA and it’s because of people like him. I’m also in love with their online banking software."