PostalAnnex+,

2588 El Camino Real F, Carlsbad, CA 92008, United States

"I just needed a receipt for my records. Shipping back a prepaid order (Spoiledchild) Unfortunately for me the woman said no reciepts are given. I couldn't record the return here. Best go directly to the local post office if you need paper trail records."

"Great place for your shipping and delivery Friendly and professional Highly recommend!!"

"Been doing business here for years. Customer service is always top tier and quick. I appreciate the manager always looking out for my items & always a pleasure to speak to when I come in. Never had any issues with my mail, packages or service. :)"

"On Monday June 19th I went to the post office to send in our passports for renewal. It turned out to be Juneteenth, which is a Federal Holiday, and the the post office was closed. So I opted to go to this postal annex instead. Krystal, the manager, was the one who was manning the counter when I went there. Krystal was extremely condescending throughout the process. First off she made it very clear I was making a mistake send the old passports via certified mail instead of express mail. She kept telling me certified mail would take longer, even though I told her there was no rush. Why would I pay for a more expensive service when it’s not needed? Then she had to comment on my mailing both passports in one envelope. (I did my research on renewing passports and I heard the renewal fee for each passport had to be a separate check, but there was absolutely no mention about not mailing them together.) Krystal proceeded to send my envelope via certified mail and told me I could track the package. After a couple of days I checked the tracking and nothing was coming up. I went back to postal annex and Krystal was there again. I told her how I wasn’t getting any tracking information. Her response, again with a condescending tone, was that someone at the post office failed to do their job. So I went to the post office to see what happened. The postman told me that certified mail isn’t tracked and that I would be notified of the delivery, if I paid for that service. Uh, I don’t recall Krystal asking me about that. Today I received our new passports without a problem. So pretty much everything that Krystal told me was a misrepresentation. As long as Krystal works at this location, I will go elsewhere for any services that I may need from a postal annex. One of the worst customer experiences I’ve ever had…and yes, I just came back from giving Krystal an earfull."

"Very prompt and courteous service! The manager, Krystal, notarized documents for us. She even courteously asked the FedEx courier to pause for us so that the documents would go out on time. I asked her why all the bad reviews on Google. She said that many are from a disgruntled former employee. Other bad reviews are from customers mistakenly leaving reviews for other PostalAnnex franchises. This business attempted to use camera footage proof to convince Google to remove mistaken reviews, but this was not permitted. Pity that Google shows bad reviews for this business, because they seem great. At least for a notary and shipping services."