The UPS Store 101 West Mission Boulevard, Pomona, CA 91766

"I recently visited the UPS store and had an unfortunate encounter with the store manager, Riccardo, which left me disappointed and frustrated. I needed to have a document notarized, which happened to be from an out-of-state medical source. I approached Riccardo with the request, only to be met with an insistence that he couldn't notarize the document and that he needed to use a California-specific letter for notarization. I tried to explain that Notary Publics are legally permitted to notarize documents from any state, provided the notarial act takes place within the geographical boundaries of the notary's commissioning state. Unfortunately, my attempts to clarify the legal process were met with resistance. I even shared the California law on the matter, which states that in California, Notaries can complete an out-of-state acknowledgment certificate as long as the document will be filed outside of California and the wording doesn't require the Notary to certify certain things not allowed by law. Despite providing this information, Riccardo continued to argue, and the situation escalated to the point of him being disrespectful and rude. When I requested his full name for the purpose of discussing the matter with his supervisor, he refused to provide it. In the end, I sought assistance from another notary who promptly and professionally addressed my needs. This experience highlighted not only a lack of knowledge about the legal requirements for notarization but also a concerning level of rudeness and disrespect. It is my hope that this feedback can be used constructively to ensure that Riccardo and the UPS store receive the necessary training in both the legal aspects of notarization and customer service. I will be escalating this issue to the UPS regional leadership for further attention and resolution."

"Quick, easy and friendly service. Was able to go in and complete my mailing of my package withing 15 minutes."

"Staff are very helpful and kind. It’s very quick for whatever reason you are there. I will always go here for print outs !"

"Usually easy and convenient, but sometimes USPS pricing is better. The staff are usually friendly and fast."

"Make sure you call first and see what they are going to charge you for certain services. Had a QR code to return an item to Amazon and he said we needed to print our own label. Charged us $6.00 for lable and his service."