Omaha Steaks

"Top sirloin very tough. Cooked to 135 and not good. Sorry but true."

"Omaha Steaks, For years, my mother has sent us Omaha Steaks for the holidays. This year, I returned the favor. Then I kept getting texts and emails to join in your Cyber Monday deals. To treat my family, and save my mother the expense, I loaded my cart with over $200 in meat for our holiday gathering. After nearly 30 minutes of getting all of my choices selected, to make use of your Cyber Monday deal of discounts and free shipping, I was met with a whopping $44 shipping fee, despite your advertisement for free shipping on any order over $149.00. Disappointed, I phoned your customer service line. The agent looked into my concern, about being charged for the shipping despite your ads, probably due to your policy to exclude Hawaii and Alaska residents for shipping. She said if I ordered over the phone, she could waive the shipping. I went on with her to redo my order, and listened to her upselling pitch, even adding to my cart. I was transferred to the credit card line and authorized the charge for my order. Upon returning, I added more to my order with her upselling. By then, we had been on the phone for nearly 30 minutes. She then said she was having trouble getting the order to go through and she reached out on her end to customer service support. She came back and said it would be a few more minutes. After another 15 minutes, a new agent came on without introducing herself and asked me why I was calling. I told her that after 45 minutes on the phone it was inappropriate for her to start off with me as if she had no idea why I was on the phone. She was initially vague about not being able to resolve my order. I asked her if she was recanting what the previous agent had been processing for me. She became curt and blamed "several new hires" for the mis-statement. If you can't hire and train people appropriately to manage your business, what's the point of lamenting to me? I'm the one that was misled, left hanging with over $200 in my cart, and a bad taste in my mouth. I had also wasted nearly 1.5 hours on a busy Monday dealing with this drama when I could have been out spending my money on Cyber Monday deals that were legitimate. I have cancelled my account. I will no longer buy for anyone from your business. There is absolutely zero reason for your policy against Americans that live in 2 states. It costs you nothing, or only very slightly more to include us in your dealings because your shipping is by contract and bulk agreement. Clearly, you lack aloha and do not deserve my business nor the notoriety that you are such an inclusive company. If you are so proud of your "community" involvement, why not start at home with the people who live here and pay for your products? I'll end now, considering I will be spending more of my precious time writing ill reviews about this discriminatory practice. I would say thank you for your time, but you have demonstrated you care little about mine. Be sure you don't charge my card either, despite providing me a confirmation number. And don't blame the girl who helped me, if you didn't train her up right. -- Oahu"

"Went here for the first time a little while ago. First off the manager working that day, Jenna was her name, was incredibly helpful. She guided me through he whole selection of different things to get with prices and made selecting my meats very easy. She was very welcoming and nice. Now having had some time to enjoy my steaks, I have to say that the NY strip I got here was by far the best steak I have ever cooked for myself! Mad props to aha steaks and the great staff at HB location. Very happy and would very much recommend this store to anyone looking for some quality meats!"

"This place has the best meats I’ve ever had in a while! Came in and the friendly worker Jessica helped me with explaining everything and all the meats/prepared food/seasonings they carried. The burger Pattie’s have to be my favorite for the amazing flavor. They always have deals so I’d recommend coming in! Worth the drive."

"This place is awesome, we drove from Riverside California to Huntington Beach California to purchase some other packages, it was well worth the trip. All of the employees at the store were awesome they were very friendly and very helpful and they had great deals, shop local, buy local, spend local."