SkyOne Federal Credit Union

"We have an auto loan that was sold to Sky One FCU. Sky One started out fine, we had no problem making our payments. Until they ended debit card payments. We live in Colorado. There are no sky one branches here so I cannot simply deposit the cash. Ever since last September I have been trying to get the account set up for external transfers, so I could send money to that loan account. It STILL does not work. I have called them and they assure me it's fixed and yet I still can't make a transfer. I do not ever recommend a company that makes it so difficult to make a payment. We had a good payment history before this. I hate that we are stuck dealing with this credit union."

"I would like to highlight Melinda Barmore, Loan Servicing Clerk II. Due to extensive financial obligations, I contacted SkyOne to see what my options were, if any. I submitted a 60 day deferment request and within 24 hours I received an email response from Melinda. She followed up shortly after with a phone call and explained the process in detail, along with future restrictions if I consented to participating in the program. She was very attentive, responsive, professional but friendly and I appreciated her frequent follow up and follow through."

"I financed through them for over a year and paid my car note on time every month. As soon as my job got slow and my car had a major oil leak. I couldn't drive it anymore and I got behind on my payments. I communicated with them about my issues and asked them to put my payments on the back of the loan. They would not do it. So I communicated and let them know I was going to get my car fixed. Repairs were very high due to me having to replace the front crank shaft seal and the serpentine belt and timing belt. As soon as I got my car fixed they stopped answering the phone and charged my account off. NOT THE OTHER WAY AROUND. Then they repossessed my car. Please don't trust them. They used my situation as bait and waited till after I got my car fixed to take my car. I have never seen that before coming from a finance company."

"I’ve been calling , sending messages trying to make my car payment since 10/01/23. The phone line said I needed a pin, customer service said they didn’t know anything about a pin and that someone would call me to help me process the payment, it’s is now 11/23 and no one has called or message me back and I call daily. I was told an Emil will be sent it never came . My car note was due 10/20/23 and still has not been paid because no one will help process it….. I wish the debit card option was still available through the app. I’m jever late on my payments and now I can get any help to make it, I do not live near any branches this is very inconvenient. And I’ve never had a issue until the debit card option on the app was taken."

"Signing up was too easy and the best part was the perk of stopping by the display to inquire while I was already at work. My only regret was that I didn’t have my personal account information with me so all I could do was sign up with my ID. I’d love to receive more printed information! I’ve heard good things about SkyOne."