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The UPS Store
249 Highway 101, Solana Beach, California, United States
About the The UPS Store
The UPS Store located at 249 Highway 101 in Solana Beach, California, is a convenient one-stop shop for all your shipping, printing, and business needs. Offering a wide range of services including packaging, mailing, copying, and document finishing, The UPS Store is your go-to destination for all things related to shipping and logistics. With friendly and knowledgeable staff ready to assist you with any questions or concerns, you can trust The UPS Store to provide reliable and efficient service every time. Whether you're sending a package to a loved one or printing important documents for a business presentation, The UPS Store has got you covered. Visit us today and experience the convenience and professionalism that sets us apart from the rest.
Photos of The UPS Store
249 Hwy 101, Solana Beach, CA 92075, United States
Opening hours of The UPS Store
Monday:
08:00 - 18:30
Tuesday:
08:00 - 18:30
Wednesday:
08:00 - 18:30
Thursday:
08:00 - 18:30
Friday:
08:00 - 18:00
Saturday:
09:00 - 15:00
Sunday:
10:00 - 15:00
Reviews of The UPS Store
"Well, apparently the store does not care about customer service! The woman working behind the counter today February 17 at 2:50 PM was the most rude person I’ve ever dealt with. I walked in with a box said hello she did not say hello back. She wouldn’t say one word to me until I pulled up my QR code to return it and her first word words to me were “you know when it says it’s supposed to be packed that means including tape” I said oh I’m sorry can you put a piece of tape on the top of the box and she proceeded to tell me that the owner does not want them giving away free tape and that she needs to charge me five dollars for one piece of tape. I said fine I’ll go get you five dollars went out to my car, came back in with a $50 bill and she said “seriously?” I was so embarrassed I didn’t even know what to say back to her. In a very exasperated tone, she said, just forget it. I’ll do it this time but next time make sure you tape it!!There were three or four other people in the store, and it was humiliating to have a woman be so rude for no reason… I did not know that I needed to tape the top of the box, I’ve been to the store many times before even before the new owner bought it. I met him right after purchased it. I came in to do a shipment to Europe and he didn’t know how to do it because he was so new on the computer, so I went around the counter and did it for him and we laughed and he thanked me profusely. I’ve done several shipments with them, but I will not be doing any more. I’ll be taking my business elsewhere!! That woman has no business working with the public."
"I lost $31.56 for a prepaid RETURN LABEL. UPS owner himself failed to include the return label in the package, so my customer got stuck paying for the package return (which I then needed to reimburse, of course). After all this hassle, and with my full documentation, the owner of Solana Beach UPS Store failed to admit his error and did not refund my money. Unfair business practice!!"
"The lady was quite rude, very poor customer service. Would not tape up the top of a box for me for an Amazon return, had me go back out to my car to get tape to do it myself. Seriously, you can’t spare 10” of clear packing tape? No one else was in their store, there was no line, it was simply lazy. She appeared to be doing something on her personal phone while I walked back out, dug through trunk to find tape, then taped the top of the box myself (it took one single piece of tape)."
"Do not trust the services of this store owner. I paid a large amount of money to have the owner personally package and ship family heirlooms to another family member, only to find the items were packaged in a manner that was beyond shocking. The items were placed in boxes with huge amounts of remaining space in the boxes, with very little to no bubble wrapping on the most fragile areas of the items, allowing the items to bang around in the boxes. The items I shipped were destroyed upon receipt. The store owner, Jae, tried to pass the resolution off to UPS as a carrier issue. The box arrived in good condition - it was just not packaged even remotely correctly by the store. I went through multi-month process trying to find resolution, which included Jae asking me to have the recipient of gift I shipped get involved in calls with UPS, which I found bizarre as I was the one who paid for and shipped the item. I paid for insurance on the item - which did nothing, as Jae told me that due to me not having a picture of the label on the outside of the box, I was out of luck. I provided him with 10 pictures of the destroyed item, but I guess that was insufficient enough. At the end of all of this, this store owner provided zero responsibility, zero resolution, zero compensation, zero compassion, and zero customer service. Please do yourself a favor, and drive the short distance to another packaging store and do not support a business owner who does not care about his customers. ------------------------------------------------------------------------- Update 5/31/23 Owner reached out attempting to put closure to this unfortunate situation. He provided a compromise that showed at min he was trying to offer some level of apology for the damaged items. His efforts were appreciated and acceptable. Thank you Jae."
"I have been going to this UPS store in Solana Beach for many years now to ship out items. I always have confidence that this UPS store provides excellent customer service and handles our packages with care. I have ultimately never had any issues except for one item that accidentally was damaged during transport. The claim was a bit challenging, but Jae the manager was very helpful during the process with UPS corporate. This ensured more trust in the store to ship items and handle your needs."
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