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The UPS Store
19069 Van Buren Boulevard, Riverside, California, United States
About the The UPS Store
The UPS Store at 19069 Van Buren Boulevard in Riverside, California is a reliable and convenient option for all your shipping, printing, and business needs. Our friendly staff is ready to assist you with a wide range of services, including packing and shipping, mailbox rentals, document printing, and more. Whether you're a small business owner looking for professional printing services or an individual in need of reliable shipping solutions, The UPS Store is here to help. Visit us today to experience our top-notch customer service and efficient solutions for all your finance and store needs.
Photos of The UPS Store
19069 Van Buren Boulevard STE 114, Riverside, CA 92508, United States
Opening hours of The UPS Store
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 16:00
Sunday:
10:00 - 15:00
Reviews of The UPS Store
"For some reason the clerk decided to tack on a, "Jesus Christ loves you." At the end of our interaction and he definitely did not do that to other customers. I imagine it was because he made a judgement call based on our appearance/apparel and decided we were in need of a reminder? Really bizarre and uncomfortable interaction."
"After working at this store, the associates are wonderful, it's the store owner that is the issue and unfortunately this comment came from most of my customers. I was someone that covered for others being sick, working from 7:45 am till closing, 6pm, where I would only get one 30 min break because there wasn't enough staff. I would get complimented all the time for my hard work, effectiveness, and efficiency even with my customers stating this straight to the owner only for her just to say, 'ok'. Also in my time working here, because I was alone working by myself in the morning, I would get harassed by certain customers. I've been kissed on the neck by a customer and after telling this to the owner and the manager, no serious action was taken. Then another incident happened where another customer kissed me on my head, again it was brought up to the owner and again no serious action was taken. I would be by myself in the morning from 7:45 am till whenever my coverage came in at 9:30 or 10am, and I would feel SUPER uncomfortable with some customers that would comment on how pretty I was and 'should wear make up to make my eyes pop.' This comment made me feel so uncomfortable it made me want to quit. This incident happened just with in this last week of my employment with the UPS store, the first week of August. Other comments from my customers about this store,' Im going to the alessandro store because they are customer friendly.' 'Your manager has an attitude problem.' 'Your store owner doesn't know what she is doing.' The most common one I got from my regulars were, 'if you are no longer working here, I won't come back.' I take pride in providing excellent customer service, and it pains me to have to quit this ups store all because of the legality of how the store is ran."
"I’ve been coming to this location for years for copies and shipping needs. No longer. As of June 1, 2023 they now charge $1 for a piece of tape to close my Amazon box. I went today and forgot to put a 1 ft piece of packing tape on before I left the house. I figured they could help me out because that’s what a helpful local place would do since it wouldn’t even cost them a penny for the service. The saleswoman informed me of the new rule. I don’t understand this thinking…charge me $1, the company now will be charged a fee for me using my credit card which nearly negates their income. All your business gets in the end is a frustrated non-returning customer. I’ll go 1 mile away to the other UPS location from now on. Nickle-and-diming their customers shows they don’t value their customers."
"Quite unfortunate that you can no longer drop off Amazon returns without paying a $1 AND packaging it yourself. This went into effect June 1st. I guess I’ll be visiting other UPS stores to utilize Amazon returns as well as my other shipping needs."
"What an incredibly rude experience by management at this location. I came here previously for fingerprints and the employee that assisted me at the time was excellent; come to find out and surprise surprise she no longer works there. Appointments can apparently only come Monday-Friday when someone certified is present. Instead of the manager presenting herself to explain that no one is qualified to log in to a kiosk she proceeds to continuously yell from the back room as if I can properly hear her while her employee is speaking to me. How is it professional to continue yelling from a back room rather than present yourself to relay the information? I had to go all the way to Chino where the employee there was excellent and explained that certification is required to be a member of management and the steps are quite easy to do so. Seems like management at this location can’t be bothered to act professionally and service customers properly."
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