The UPS Store 16835 Algonquin Street, Huntington Beach, CA 92649

"Very nice staff, always welcoming, friendly, and helpful. Thank you."

"Reggie helped me at the UPS Algonquin store, and made me feel comfortable as I just moved back to this area from Long Beach. I been using the UPS by my old neighborhood for 8 years plus. Now I will use this UPS location while living near Algonquin."

"It's pretty convenient to be able to stop in and drop off Amazon returns without a hassle up until 6:30pm. Give yourself plenty of time though because this location gets busy in spurts and don't always have enough people working."

"UPDATE: * Noticeable improvements since new ownership took over. This new team is very customer focused and professional. Much more efficient and courteous. No more barking about “close the door”. Very well done. Please keep it up! If the staff at this location cared as much about service as they do making sure that the customers "CLOSE THE DOOR", they would have great service. Sadly, service has continued to decrease over the past few months. There is a new kid working there and he is rude to everyone I hear him talk to and continually engages in personal conversations with other employees while they are attempting to help customers. They need to make some changes here and redirect their focus to better service."

"I've had multiple varying experiences at this store. It is a UPS Store and does make my life more convenient-I do many of my Amazon returns here and it is so easy to just show the workers a code and not even bag up the items up before getting a refund. However, the workers here are often a hit or miss. I don't recall her name but the tall blonde girl working here is absolutely terrible. I walked into the store and didn't notice anyone and stood there for a while before calling out for someone to help. The girl didn't notice me until I had because she was sitting on the side on her phone. She didn't say hi or anything but just jumped straight into scanning my Amazon returns. I am older and am not the best with technology but when I took some time processing my returns, the girl even had the audacity to sit back down on her phone and told me to call her over when I had my codes pulled up! I am so sorry that I am interrupting your time on your phone! Maybe I should just take my business somewhere else! When I asked her to help me, she seemed so condescending toward me. After scanning my codes, she would just leave my returns on the side with their labels and although it hasn't happened it, I am scared that my returns will get messed up. I always try to avoid this girl when coming into the store. I needed to get a notary done but seeing that she was the notary, I rather not do it and I almost didn't come back to this store because of her. However, the other workers here are great and because of them, this store deserves four stars! The boy working here was very respectable and cheery when helping me! He immediately greeted me as I came in even though there was a line and asked about my day and I kept thinking this is what great customer service is about! He even offered to recycle my old Amazon boxes and was overall very helpful. The two girls on the weekend were also amazing. It is great to see when workers actually enjoy their jobs and their coworkers because it brings a great light atmosphere to the store and doesn't make it seem so dead. The shorter girl who helped me ship out cookies to my daughter in Texas was so great at explaining how UPS shipping and packaging worked and my package was delivered on time and wasn't broken at all. She even gave me a discount because I had AAA! It is amazing how workers can be when they aren't so rude to their customers! This UPS store also has a great selection of cards that always make me laugh and I enjoy looking at them after doing my returns or shipping something out. Unfortunately, this store doesn't accept USPS or Fedex packages but is still great for UPS ones and also they have an indoor letter box that is much more secure than the mail boxes outside. Beside that one girl, this place is convenient and easy."