Ventura County Credit Union - Ventura

"First time at this credit union and had such a positive experience! All thanks to the very kind gentleman that helped me . Bryan Salmeron Thank you so much for being so patient with me and so helpful and guiding me through all the steps. He went over all the best options and explained everything to me in detail. He also went obove and beyond in helping me download the app on my phone and helping me set up my account!"

"Beware of IDENTITY DATA Breach and lack of them fixing the issue. Ventura county credit union had a data breach due to an employee’s email and my son’s information was part of it. I have been trying to resolve the situation since September 2023 to only get the run around. They sent me an identity monitoring for experian code that would only work for an adult but my son is a minor. Experian told me I needed a code for a minor and go back to the bank. I went back to the bank, they said someone named Lana would call me. I verified my information in person with the branch and never received a call or email back from Lana. They said she called but I have not seen anything in my phone. They got me in touch with someone named Sean higher up, who also does not resolve the situation. It has been months of trying to resolve. Save the headache and your security, and go somewhere else. Updating this review 12/26 due to the response from VCCU: The data breach in the letter referenced by VCCU was from Dec 2022. It has been a year that incident. In knowing which accounts had Personal Identifiable information leaked, VCCU knew a minor’s information was leaked and failed to establish having minors codes. I have recently been told that VCCU will be expanding services with Experian to obtain minor codes, not get more minor codes."

"I have been a member for 20 yrs or more. Disputed a charge on my credit card . I spoke with Debbie then Yvette twice . Yvette said someone one call me but they did not instead I received a letter that dispute was closed because they didn’t receive additional information. I was never called or asked for anything additional. Worse customer service ever . Had issues with 2 tellers there as well ."

"I'm impressed, VCCU staff are exceptional - very professional and curtious too. They're also very good at communicating, following up like you would expect and getting things handled in a timley manner. From the first day I walked in and opened an account VCCU and their reps have been excellent. The other day I applied for a small personal loan and each rep along the process was terrific. I wish I had more names to mention but Benni helped me with finalizing the loan and was really personable, professional and polite. VCCU should be proud to have employees like him and the other few I spoke with these past few days. Thank you Benni et al!!"

"VCCU treats their customers like criminals while overcharging for banking services. This is the worst bank I have ever dealt with. They are a disgrace to the name county credit union. Do not waste any money or time dealing with these greedy thieves. "Don't call us, we'll call you." You're better off with a big bank, then you know what to expect. Wasted so much money here! 2 years later, and this bank does not offer online wire transfers, not even over the phone. Prepare to waste your time going into the bank for basic transactions. Closing my accounts asap!"