Midwest Ear, Nose & Throat Specialists

"I needed ear surgery and was concerned I couldn’t get it done before several upcoming trips. To my surprise I was called from the surgery center on Tuesday saying they could schedule me for surgery the following Tuesday. I mentioned that I was travelling on a plane in a month and would that be ok - they said I should speak to the nurse. I called and the nurse didn’t see a problem but needed to run it by the Dr. There was such a short window of opportunity I was so excited to think of not having ear pain, tinnitus and being able to hear again before my trips. I didn’t hear anything back on Wednesday and called early Thursday morning to the CARE line expressing my concern and left a message. I called again later that night expressing the same. Basically I heard nothing back that week, I called the following Monday and spoke to site manager who looked at portal and said someone obviously dropped the ball as the Dr approved the surgery the previous Wednesday. I received a call shortly after from a scheduler who said she has tried calling many times but no one answered. I did tell her she wasn’t honest as I was glued to the phone waiting for an answer and there were no messages left. They couldn’t schedule me for surgery for 3 more months - well into my planned trips. If she was honest and just said it was overlooked I would be disappointed but understand how it could happen. The deceit and missing my crucial window of opportunity is heartbreaking and I must say I don’t trust the people or process here. I will find another MD - disappointed I wasted precious time and energy here."

"Met with Tyla. She was very friendly and answered all my questions and came up with a treatment plan for my nosebleeds.. They were on time for my appointment. I love their Portal where I could sign in and update all of my info ahead of time. Very pleasant experience."

"Dr Flohr is top notch in my book. Went to Midwest ENT and my experience with her is she is concerned about her patient. She takes her time and is a doctor who makes you comfortable."

"I’m receiving treatment now, from Dr Becken. I had sinus surgery slightly over a week ago and a follow up appointment this week. Dr Becken has been thorough in explaining various procedures and clear about my follow up treatment responsibilities . He’s pleasant , a good listener, and a clear communicator. I am hoping for a very positive outcome."

"My visit to Midwest ENT was seamless from start to finish. The clinic was beautiful, staff at the front desk were friendly and my wait time to be seen was appropriate. Audiologist and nurse were both professional and very knowledgeable about their specialty. Dr Service addressed my concerns by listening and thorough exam. Thank you! I would definitely recommend."