Planned Parenthood - Woodbury Health Center

"I've been to several other planned parenthoods and always had a pleasant experience but I'll never be coming back to this location. Yesterday I had an appointment scheduled and I got text and email reminders for it all week. I arrive 10 minutes early, only to be told that I don't have an appointment scheduled and that it was scheduled a month away. I said that's not possible, I specifically scheduled this appointment because it was a available much sooner than with my primary doctor. They said there was nothing they could do because the only appointment they saw was in a month. I ask what we can do, I never got notified that my appointment was cancelled, and like I said I had been getting appointment reminders all week and that same day. I did not schedule this appointment a month away. They say they can fit me in as a walk in so I can just wait. So I sit and wait patiently in the lobby. After nearly an hour and a half, I ask if there's any time estimate. They then proceed to tell me that they're fully booked with appointments, there's no guarantee that I'll be seen, and that they don't have any time estimate. This should have been made clear when they said they could fit me in as a walk in. They then proceeded to blame me for not knowing that my appointment was cancelled and rescheduled. They said that someone had tried to call me, but my voicemail was full. Absolutely not true. My voicemail is not full, I did not receive a call, text, email, NOTHING about my appointment being canceled and rescheduled. I had been getting reminders all week!! I was speechless and just left because at that point I was so frustrated. I understand that appointments get cancelled and rescheduled, but you have to let your patients KNOW when this happens! Why did I continue getting reminders, even on the day of?! I understand that walk-ins don't always guarantee being seen and you may have to wait a long time, but you should BE CLEAR about that. In the beginning, they made it seem like it wouldn't be a big deal to fit me in so I assumed it wouldn't take hours and hours of waiting. Very, very, frustrated about this experience and I will never be going back to this clinic."

"Giving a 3 star because 2 weeks later I received a call back from the triage nurse when I requested that right after my appointment with spymtoms re appearing . Luckily i decided to just go to real hospital . But they are kinda slow , especially when neededing to hear back from the doc/nurse you saw prior …but 2 weeks later from a call back was way too long, after I requested that right after I noticed things were not still right. . But then again kinda thankful they still tried calling me back , but 2 weeks later ?!…."

"I had an appointment on lined up but I wanted to get some testing done asap. I got there and explained that I had an online account and appointment. The staff there were phenomenal, kind and down to earth personality. I explained my situation and they fitted me in for the testing (yes I had to wait for a while but I didn’t care it was worth it). Got done and had peace in my mind! I’m grateful for the help at the Woodbury location! My gratitude to those staff there. Thank you."

"Again, I've never been able to be seen AT my appointment time. Ever. I can show up 15 minutes early and still be seen 10-15 minutes after my actual appointment time. I can show up on time and it'll be 15-20 minutes to wait. My appointments are for a single shot that literally takes less than 5 minutes unless I'm feeling chatty. It's impossible to predict how much time to block off in my schedule for this simple appointment. What am I missing??"

"I love this clinic and the people that work there! They are always really friendly and extremely helpful. I’ve had no issues with appointment scheduling or getting my refills when I need them. Just a warning though for my fellow females: One time I was given the incorrect BC pill prescription (same name just different dosage amounts for different days). I only noticed and returned once I noticed different packaging they apologized and helped me right away. Hasn’t happened again nor did it seem like it would; sometimes people just have a long day! Double check what you have is correct before leaving, you probably should do so anywhere anyways :)"