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GLS
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About the GLS
GLS is a leading institution located at 3956 Jacobs Avenue in Eureka, California, United States. We offer faster parcel and freight delivery services throughout the West, with a focus on serving the wine shipping industry. Our team is comprised of industry veterans who are passionate about what they do and are dedicated to providing superior service to our customers.
At GLS, we are committed to protecting the environment and implementing eco-friendly logistics solutions to lower our carbon footprint. We offer deep savings for business shippers, with discounts on ground rates and fees. You can track your shipments easily by entering your tracking number or reference on our website.
Please note that Delivery Area Surcharge (DAR & DAC) Zip Codes will be changing on 5/1/24, so be sure to check our website for updated information. The terms of our Parcel Tariff will govern in the event of any conflicts between the website terms and the Parcel Tariff for GLS US services. Join our team and enjoy a great work environment with strong employee retention.
Reviews of GLS
"They have misdelivered three times! Once was in the mud of a driveway down the street and twice around the corner from our house. It seems they rely on GPS, rather than address."
"Worst company, don’t use if can avoid. 1st claim couldn’t deliver due to incorrect address. They have the correct address. They were never on our road looking for my correct address. 2nd claim delivered at 10:00 pm. No. Husband was outside at that time. They weren’t here at that time. I have now been on hold for customer service for over 4 hours. No answer yet. Tried their chat several times. No one available to help"
"GLS is a complete joke. They lost my packages twice! Another 2 packages have been handed over to them for delivery and they never even make a delivery attempt stating “incorrect address” when in fact it is. I spent over 45 minutes on the phone on hold until I was able to speak to someone. I informed them it was the correct address and provided my phone number for them to get in touch with me. Not once has anyone tried calling me during those “attempted deliveries”. I even requested to pick up my packages but no local GLS worker has contacted me. Complete joke of a shipping company. I would give it zero star if I could."
"This company makes fedex look professional. Didn’t deliver my package and claimed the road was closed. Oddly enough I was driving on my road all day with no closures. Told me to come to the yard and pick it up. Drove 45 minutes to the yard and nobody is here. The package is perishable foods and the customer service said if they don’t deliver they will just sent it back."
"terrible experience. Package arrived in my city but they couldn't deliver it for 1 week! I called the 800 number and was told it had been assigned to the wrong delivery truck, 3 times. How does that happen. They don't know where their trucks are going? The agent promised delivery next day but didn't how up and no notification from the company about why or when it will come. Had to call every day for a week. Finally I decided I better pick it up from their facility."
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