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Care A Van Transit
749 North State Street, Hemet, California 92543
About the Care A Van Transit
Care A Van Transit is a transportation service located at 749 North State Street in Hemet, California. We provide safe and reliable transportation for individuals who may have difficulty getting around on their own. Our experienced drivers are dedicated to ensuring that our passengers arrive at their destinations comfortably and on time. Whether you need a ride to a medical appointment, shopping trip, or social outing, Care A Van Transit is here to help. Contact us today to learn more about our services and schedule your next ride.
749 N State St, Hemet, CA 92543, United States
Opening hours of Care A Van Transit
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Care A Van Transit
"Driver's are great, however, everything else not so much. Always late, Carolina is the person who runs it, rude and full of excuses instead of answers. All I can say is if you need to be somewhere on time, don't count on it."
"My grandmother, my brother and I moved to Hemet 3 years ago and have tried our best to use this service. For the most part, a majority of the drivers are really nice and kind. They are extremely helpful and very much love to talk with you and get to know you. However, Carolina who is the main person people talk to in order to schedule rides has been not helpful toward us at all and on several occasions downright rude. When we first started using the service, we were told to call 24 hours in advance and someone will get back to us. However, someone rarely will if at all to let us know if there are no rides. When we do get schedules for rides, there will be times the driver will be late to pick us up due to “scheduling” issues not from the driver but from the person in charge of scheduling which is Carolina. We always order a pick up as well from the place we are taken to and we either have to wait really long to be picked up without any notification or when we call to ask when we will be picked up, we will be sent to voicemail after several rings which shows the phone is on but no one is answering the calls. Now in my opinion, they either don’t have enough staff to properly answers calls or they’re so busy with setting rides for people that they don’t have the time to let people know of changes, but either way, the amount of unprofessionalism we have received from Carolina has been absolutely ridiculous. Today (march 1st, 2024), my older brother was called by a person in the office to let him know there was ride available to take him to the store. He informed her that he had already left to the stater brothers on Florida and Stanford so she offered to have a driver pick him up at 9am from there and take him AND my grandmother back to our home. Well, 9am comes and goes, and my gram calls the office and talked to another girl that was working at 9:09am and that she told “they’re working on it”. My gram then called back at 9:16am and talked to Carolina who said that my brother lied and asked to be picked up from our home. My grandmother got mad and told her no he didn’t. Carolina didn’t even have anyone coming to get them, didn’t apologize for the inconvenience, but she did tell my grandma well, “we can just cancel this ride then” and my gram said “we didn’t ask that. We only want to know when we will be picked up”. And Carolina responded “we’re working on it”. She then told my gram to call back at 9:50. My gram and brother was finally picked up at 9:38am because my gram received a call saying the ride was there. This experience has been a constant from this particular service over the years where we aren’t picked on either on time or we are picked up much later than we are told without any type of professional which makes my grandmother very upset as she is 75 now and the high heat weather from out here causes her to feel both sick and unwell. In our opinion, her office etiquette is unprofessional and rude. When you are given an appointment and a pick up time, you assume them to be there At or around that time. However, this service doesn’t do that, doesn’t inform you of any changes that occur on their end and when you try to find out when you’ll be picked up, no one will answer or you’ll be met with a very unapologetic, unprofessional demeanor. Not sure if we will consider using this in the future but for anyone considering it, these are things you will need to bear in mind in order to use this service."
"Book a trip 24 hrs in advance, great for elderly and medical appointment"
"Thank you for getting us to the doctor when we had no way!!"
"Call for ride , left message no response! Always booked , , I was told you have to book 10days in advance? And still no appointments available!"
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