St. Luke's Mental Health Clinic

"As if mental health wasn't hard enough, St Luke's Hillside somehow made it harder. And every person gatekeeping at reception has been well trained to say, "I hear you. There's nothing I can do." Or, "Yes, ma'am. I understand." Not one person at that front desk has been willing to help me track down a referral or figure out how to make the process any easier - for me OR my kids. "More than a name on a schedule?" People at the marketing firm clearly haven't ever been a patient."

"The receptionists have horrible customer service. My son’s school line ran way longer and the roads were awful from the snowfall. I called 10 minutes before my son’s appointment to let them know I was running late but on my way. They told me it was no big deal and they would let the medical assistants know and it wouldn’t be a problem. I showed up 7 minutes past my son’s appointment time. They refused to see us because it was “past the 5 minute mark.” Had the rude receptionist not been worried about finding out who I was talking to, he would have been checked in 8 minutes past his appointment time. So regardless of someone saying it was fine, they still refused us. They said I had to reschedule, so I asked her to reschedule me. She said no, I had to call and she would transfer me to someone else. 10/10 do not recommend this facility solely based on reception and customer service alone. They clearly don’t communicate with each other."

"I cannot say enough good things about my experience with St. Luke's Mental Health Clinic. I truly hope that my review helps others considering seeking care here. When I entered the building for my first appointment, I was guided to a private room and sat down with a very kind woman who then asked me to share my story. At the end of the hour, she looked at her clipboard and said, "I think (therapist name) is going to be a great fit for you." I was so impressed that St. Luke's took the time to match patients with a therapist who would be their best fit, instead of just sticking them in available slots or making them choose based on online bios. I have been with my therapist for many years now and I can say she is the perfect therapist for my needs, and I am so grateful for the lovely woman who matched us together. Thank you St Luke's for providing top-notch, personalized mental health care."

"I wish I could give negative stars. was admitted here because I was delusional from every benzodiazepine withdrawal and was very suicidal. Coming off benzos can be fatal and seizures occur I’d not tested. I explained that I was about to seize up and hadn’t slept for days and was having hallucinations as well as just suffering from the painful effects. I’m asked for any kind of anti seizure meds so I wouldn’t die per seize up. I was given nothing at all for this and also treated very poorly by the psychiatrist who was condescending and suspicious of my story. She asked why I was still felling such horrible symptoms even though I hadn’t had anything in over 3 days, and told that I should not feel the way I did. She basically accused me of lying. She was the “professional” who shroud have know why I was having torturous withdrawal as they last weeks and even months worth benzos. I knew I would seize up and was afraid of dying which I expressed. I ended up having several severe seizures in my room because I want treated at all, and gained consciousness in the ER downstairs. The ER doctor prescribed me Xanax on a tempered dose so that I wouldn’t die, or seize again and he was appalled that they didn’t attempt to even give me an anti seizure med. after three days I was moved back to the psych unit and only then was I given the Xanax the ER doc prescribed, even though I was previously told that they don’t give that med on the unit, which obviously they sometimes do. Before I had the seizure, I was concerned about the policy to check on patients every 15 minutes, because sometime over an hour would pass between check ups and I knew I was going to seize up and was worried nobody would notice in time. After bringing this up the psych doctor, she simply said, well, they are volunteer workers, which was the opposite of comforting to me. When I was discharged, I had no shoes, only thin slippers, this. Pants with big holes in the knees and a shirt. No coat, no shoes, no winter gear, and was told to walk the the bus station and gave me a bus ticket and pointed to a specific bus stop. This was late November and I The freezing cold. They said they called the local homeless shelter and they would be expecting me. I waited at the bus stop freezing.for about an hour when.a passer by said that bus stop was out of service. I walked in the cold and found another bus stop and they said they didn’t go near the shelter. I walked to the shelter that they said would take me in, and it was locked and nobody answered, I could not gain entry at all and was devastated, freezing, and scared. I walked to a pizza place to war, up and that let me use the phone where I called the police and they brought me to another psych place and they were great, understanding, non condescending and helpful. They set me up with a treatment center for me to go to and I went there and I’ve been sober for tears."

"I will second that their reception is just awful. First they weren't even going to talk to me until I explained referral had been made and insurance had approved it. Then was told the referral was refused and then refused to explain what that meant other than to just keep repeating the doctor was refusing the referral. I had to call my primary who had to call on my behalf to find out that what reception meant to say (but apparently couldn't be bothered to be helpful in this manner) was I needed to schedule an intake appointment, they just refused to explain anything, repeated the same thing over and over like I was an idiot. This is a mental health clinic, how on earth they get away with treating people so poorly is stunning. St. Luke's reception staff in general is pretty sub-par but this is a new low."