Essentia Health-Lakewalk Clinic (Duluth)

"I had my first appointment here today, and I must say they have fantastic staff. I don’t often leave reviews, but I was somewhat impressed, everyone was very friendly and made me fairly comfortable. I normally don’t like/enjoy going to Dr. appointments, but this time I actually came out with a smile on my face. That being said Dr. Nelson was very informative, helpful, and personable!"

"$880 “facility” bill for never even stepping foot in the “facility.” Told me if I had a problem get my medical records and bring it to the attorney general. Stay clear."

"Rudest receptionist I've ever dealt with. Some woman with an ignorant attitude working the appointment line 5/23/23 around 11am-1pm kept hanging up on me everytime I called when I was just simply trying to be transferred to sleep medicine, like playing games. After so much frustration, I confronted her about hanging up on me dozens of times and transferring me back to the main menu and she lied that it wasn't her I've been calling over an hour although she had the same distinct voice, saying she couldnt transfer me or even give the number to sleep medicine. I never had an issue with the other reps transferring me, since it's in the same building. This person shouldn't be working in a professional setting. I guess I need to call on her day off to make an appointment. Absolutely ridiculous."

"This review has nothing to do with the clinic itself. But a Dr. I trusted; Julie Reichhoff. She dismissed my worries about my son. Claiming he had eczema when in fact it was a staph infection untreated for 3 months because she didn't believe me."

"Strange to say about a medical facility, but I always look forward to, and enjoy, my appointment visits there. The building is kept very clean without the chill of sterility, and the front line staff, doctors, pharmacy, and lab are friendly and knowledgeable. There's rarely more than a five minute wait, and when there is the view from the waiting rooms is a solid wall of shaded glass facing the broad Twin Ports harbor. Nurses and prep staff are prompt and efficient, always willing to answer questions or pass them on to the doctor, arrives in the well-appointed exam rooms shortly after. I have never felt rushed, dismissed, or a bother, but instead more like a welcome return customer. I can say the same of all my interactions with lab and pharmacy, and other personnel. My doctor is one of the most attentive and interested I've ever had. During our years of treatment we've researched and devised changes that have improved my health, reducing the number of pills and treatments, and reducing many life-threatening symptoms to those of someone much younger. The data system and the monitoring of its information helps maintain my progress and allows me and anyone in the practice to read all reports and results within 24 hours. I can email my doctor, his staff, my pharmacist, or anyone who's treated me within the Essentia system. There's never been any reluctance to refer me to more specialized experts when one of us thought it might help. I rarely have to go anywhere besides this broadly-staffed clinic for my healthcare needs, and they are numerous."