Essentia Health St. Mary's-Superior Clinic 3500 Tower Avenue, Superior, WI 54880

"Horrible providers, horrible clinic. They could not care less about your health. Take your chances driving to another hospital, trust me."

"I was scheduled months ago for a day surgery at Essentia Health in Superior. The day surgery was to be on December 13, 2023. About two weeks prior, I was with a friend that heard my conversation with Essentia Health. I talked to the department about my day surgery. I was informed I would be contacted by a nurse a week prior and will give me the time of my day surgery, and procedure before surgery and medications. I also had to arrange for transportation because I will not be able to drive. Well, that time has passed, so Monday morning December 11th, I called my pharmacy, no prescription waiting for pickup. I called the department at Essentia Health, the person that answered said, " Yeah, someone will call you sometime today." She told me what I wanted to hear, because it was about 3 p.m. Nobody contacted me. It's Tuesday now. December 12th. No new information what soever. If they finally called in my prescription, I will have to drive a half hour to Superior to pick it up, and another half hour back home. I have to inform my friends that put their plans aside to pick me up, that they canceled on me. Should I really call them again? Do I really want to have a day surgery with them if they are this unorganized? Should I just show up there on December 13th? I don’t even want to give one star for this experience. This statement is to justify this horrible frustrating experience. To top it off, I called the head of this department to inform him on the poor organizational skills in that department, and he hung up on me. His name is Jay F."

"Had xray order from my othro surgeon in cities sent here to be takin. The lab tech immediately is grilling me upon walking in the room why I'm getting these and what's she thinks is needed. Treating me like I interrupted their day and created work they didn't want. Terrible experience."

"Wow! Switched from M-Health Fairview to Essentia this year due to insurance change. Called "Customer Service" today to connect with someone who could help me better understand why standard laboratory services (Lipid panel, A1c, etc.) were billed at 3-4 times higher than M-Health Fairview clinic in Twin Cities. Customer service response was literally "there is no one you can talk to here regarding that""

"This hospital and Humana treated my mom terribly. She missed out on treatment because of their incompetence. Doctors didn't provide accurate information to Humana causing them to deny her care and treatment. She died earlier than she should have. Doctors failed to appeal Humana's decision when that was the normal protocol. They kept her there for over a month to grow weaker in a room that felt like a utility closet. Very little air conditioning for someone with a breathing problem. Horrible, old, decrepit hospital. They failed to communicate with me on every level until it was too late to help her. Sadly I wasn't able to visit in the beginning due to the covid outbreak so I couldn't see things for myself initially. I finally found out from a friend of my mom's that they were allowing visitors. Staff there failed to inform me that I could visit. Whenever I communicated with my mom on the phone she said they would basically ignore her. She rarely got to talk to a doctor or oncologist. They failed her. Sent her home to go into hospice without the proper meds, making her final days extremely painful and uncomfortable. Thank goodness the hospice nurses helped her finally get some rest after 3 days of suffering at home. It has been a nightmare to say the least. My advice to anyone with a loved one stuck in this place, get them out now! It's literally hell. I hope karma comes back to the people in charge. They are horrible human beings."