Essentia Health-West Duluth Clinic

"This clinic is so poorly run, it's embarrassing. It's a 45-50 minimum wait for anything scheduled; dropping a urine sample, a scheduled appointment, labs, x-ray. Urgent care is worse. The receptionists have been so preoccupied with Christmas decorating the front waiting room that every time I come in this clinic there's a line out the door and empty chairs behind the check in desks. Today, the ladies were bartering about "who is going to go help people" until one of them returned to her chair to check in the 4 people waiting to see a Dr. I sat in the lab waiting area with the same 8 people for 20+ minutes with no names being called. A nurse finally came out and announced; "I've dropped all of your names on the floor and mixed them up, so I don't know who is next, can you guys tell me who was here first?" and then read off the list of names out loud, clearly making everyone very uncomfortable. I waited 45 minutes after my appointment time to finally get a chest x-ray done. Unprofessional doesn't begin to cover it."

"If your urgent care is not going to accept patients after 6pm, then don't say you're open until 7pm!!! Awful to leave my son hanging two days in a row--desperately trying to get in after he has finished work because he can't afford to miss more work or go to ER. Yesterday we got there at 6:45pm and told no, today we were able to get there at 6:05pm, still told no. RIDICULOUS."

"Tried to establish new care since I just moved to Duluth.I was scheduled for a forty minute visit. When the doctor came into the room he stated that he didn't have much time. He would ask a question about my health or meds and then would cut me off after a few seconds. He emphatically said that he would not fill one of my prescriptions that me Then he kept interrupting me and said that we ran out of time after about 15 minutes. Also the front desk lady kept saying that I had BCBS. I said that I have a new insurance company. I even gave her my u care ID card. She argued with me and said that BCBS was still active. The after visit paper then showed platinum blue for BCBS. The next day I had to call Essentia health billing department to make sure that they billed AARP United healthcare insurance. If you are new to Duluth MN go-to ST.LUKES CLINIC INSTEAD! previouss doctors in the twin cities have prescribed for three years. I fractured my hip and have permanent disintegration of the hip socket. If"

"Just wanted to say how thankful I am for the care I received. Brand new to the area and my first visit to a doctor at this location. Strangely, I had an unexpected health event on the drive that required immediate attention when I walked in. From the front desk to the nurses, the physician and the lab guy, each one was caring and professional. Many thanks!"

"I see two people here, Dr. Baker and Ellen Stephan, APRN, CNP. In addition to these two providers, I can honestly say everyone here at this facility has always been very nice, polite and professional. Everyone from the front desk reception, to the scheduling people. I currently use a wheelchair and they have always been accommodating. These two providers have always been excellent and have taken the time to talk to me personally, get to know me and show genuine care and concern for me whenever I have an issue. I used to go to another hospital in Duluth, another big name hospital we all know, but found them to be rude, incompetent and overall not caring or helpful (it's actually how I ended up in my wheelchair). The people I have seen at this clinic, as well as the other facilities and main hospital downtown have always gone above and beyond and I will always recommend them to friends and family."