iFIT

"It's a bit complicated to get to the facility. Once inside it's pretty big and well maintained."

"First off their security was extremely professional and very nice. Does his job 100% with respect. Appointment was at 6pm was docked and red light by 615. Hour and half loading time which is fair time for me. Good experience for us. 10/27/21"

"You're not allowed inside of the warehouse. Got to call that number to get a door and just wait in your truck for you to get loaded when they're done they'll bring the papers out to you. Google maps will bring you straight to their door. Loading is slow one to two hours tops."

"This review is for their customer support and repair policy. I paid for extended warranty that includes parts and service at home when I purchased my rowing machine. Less than 6 mos later the parts needed to be replaced. The most ridiculous part of this whole thing is their troubleshooting policy. I was asked to open the rower where all the mechanism and electrical are in (the troubleshooting that I know is resetting the device or maybe unplugging it for 1 minute, but not opening it up). I told them I don’t feel comfortable with this process and asked if they could send a technician instead, but I didn’t have a choice. Then I was asked to take a video of it - from the video they figured out what was wrong (amazing) and said they will order parts and send a technician over. This process took ONE MONTH. Then the technician came and took the whole thing apart only to find out more parts need to be ordered. The technician was nice and explained what was wrong, but this will delay the repair another 2 weeks or so. Bottom line is, if not because of their stupid troubleshooting policy, if they just sent a technician when I requested them to, the problem could have been fixed by now."

"Just a suggestion from one of the companies that you ship with. It’s not that hard to load your freight in complete loads with all your product together. I shouldn’t have to sit here for 3 hours putting shipments together because your employees can’t seem to be able to handle a simple task."