The Bike Palace 1600 South Pacific Avenue, Los Angeles, CA 90731

"Severely disappointed in the repair/service to my bike. When I dropped it off I mentioned my rims were creaking and needed to have my spokes adjusted, and my brakes were squeeling. It was recommended to me that I get the $120 tune up. They would also change out my tires to my winter/off road tires for my upcoming trip. I dropped off my bike and my tires and off I went. Two and a half days later I pick up my bike. $120 is the bill. I asked if the brake pads were replaced. I was told "if the charge is $120 then no" and then the mechanic was called over. He appeared as though I was bothering him. I asked him what he serviced on my bike and if the brakes were OK. He quickly said "we did a tune up and the brakes are fine. " No explaination as to what might be causing the issues I brought the bike in for in the first place. As I'm riding home I'm experiencing the same creaking in my rims but worse, it used to be only when I turned, now its constant and the brakes are still squeeling. Basically I paid 120 for my chain lube and changing to my off road tires. If they did more, I wouldn't know what it was because my bikes unknown noises are now worse than when I dropped it off. A little communication and customer service goes a long way and unfortunately I did not receive either from this encounter. The second star was for the supervisor (I'm assuming) reminding my mechanic to give me my old tires back. That was nice of him, since they were still good tires."

"I was desperately looking for a bike for my son (not a bike, "the bike"!), and I found exactly what I was looking for at "THE BIKE PALACE". The contact with Tony, Jose and Nick was so good (really kind, helpful and honest people), that the next day I came back to buy a second bike for myself (even though it was not an urgent matter for me to get a new bike). In the end, I got 2 great bikes, 2 great deals (300$ total discount) from a great place that will take good care of our bikes from here on, if needed. Then, it was not a surprise to learn that this store has been open for 50 years already: they know what they are doing, they're good at it, and they look passionate about it."

"Amazing all the way around. Great customer service, fair pricing and quality repairs. We had to have my husbands chained repaired. They took the bike right in and had it repaired in less than 15 minutes. It was great. Everyone there is super friendly and welcoming. I’d give them 10 stars if I could."

"Great place for bike enthusiasts. Employees offer excellent service and try to help you as quickly as they can. They also have a free air pump for your bikes wheels."