Turner's Outdoorsman-Fountain Valley

"I do not recommend this archery department at all. I would visit Orange County Archery instead for all your tech and range needs. Long story short, I visited this store in December to get a peep sight adjusted. The archery tech made a mistake putting the string back on and when I drew back on their range, my bow basically exploded. That wasn't a huge deal for me, mistakes happen, I get it. However, it took Ralph about 3 months to get the bow fixed and back to me. Every time he called me saying the bow was ready for pick-up, when I got there, there was either some other damage I noticed from the original incident that Ralph didn't notice or there was new damage that was caused during his most recent attempt to fix the bow. Ralph was often dismissive of concerns, impatient, or rude during my interactions with him. When I left the store for good with my bow finally fixed up, I brought it to Orange County Archery for them to look it over and double-check the work. They noticed screws that were overtightened and stripped, a D-loop that was too tight for my arrows, and that my arrow rest was not set up correctly. Near the end of this 3 month period, I called and got ahold of the district manager who oversees the store. He offered me a speed bag archery target to try to make it right. I appreciated that offer, but I still would not recommend anyone to visit this store for any archery related needs."

"We like Turner’s stores and this one is no exception. The personnel is friendly and attentive, and we had a pleasant experience."

"Twice we went to this store to give it a chance. We went in for ammo and a cleaning kit. The store itself is well organized however, their ticket machine in the back was a horrible experience. We got our ticket and waited patiently for our turn #58 to be called. They went from 57 to 60 and when we tried to get their attention to say " hey u missed us" they completely ignored us. It was disappointing and they could do better. This was the fountain Valley location"

"Very poor attitude. I asked a sales person about a promotional product and was given incorrect information. It was on this information that I made the decision to purchase said item. I went to pick up my purchase after pre paying and the promotional item was not included. No sorry no we'll make it right. Just tough."

"Just a friendly comments. I was a Turners Jan.3.2024 trying to purchase an on sale gun for $599.86 REG. $719.00.Baretta 92fs. The assistant manager pull the gun out from the display glass with a small tag $599.86. on it.once the gun out he look at on the computer the Assit.Mg.r one of the associate they have an issue with gun they it WAS TAGGED wrong. The tag was on the Baretta 92fs 9mm 4.9 barrel NOT ON SALE PRICE.$759.99 BUT IT WAS TAGGED FOR $599.86. Please double or triple check item when tagging to avoid confusion. Any way ending up buying the gun that was on sale $599.86 but not the gun that was tag wrong for $ 759.00. not sure about Ca.Law when item labelled or advertise incorrect. Pricing. ThanksRD"