The UPS Store,

353 East 10th Street, Gilroy, CA 95020

"Talk about the lack of customer service and thinking outside the box to be helpful. I came in with a packaged Amazon return and needed extra tape to keep there pre-sealed envelope bag from popping open, the employee stated that it’ll cost me $1 to tape it. Okay, fine. I’ll skip the tape, but print me the label and it’ll use the tape on the label to secure the package. He refused and said it had to be fully secured and ready to go before he can give me the label. See image for detail - where my finger is pointing should be the return label to secure the pre-sealed envelope. Honestly, how dense and difficult can someone be? UPS should train their employees to not be so robotic. If that was the case, I would have preferred they install a self-service machine and I’ll do it myself. Less annoyance and faster."

"Why do you need to use this location? In a word -Daniel. I found myself in Gilroy waiting for the dog at the groomer and had some items to send so I went to this location. I was welcomed and assisted by Daniel and done in less than half the time I usually spend at my city’s location. He gave me 100% of his attention and was indeed the brand."

"Both staff members Daniel and Andrew at the Gilroy location (off 10th st) were phenomenal! They assisted and gave me tips on how to package my items more efficiently and assured me that my package would arrive back to Amazon in one piece. They made me feel at ease about the whole thing. Thank you, Daniel and Andrew for your help, and for not making me feel rushed even at the tail end of the store hours."

"Daniel was an amazing helpful employee. I was having a problem with my Amazon return. He showed me what to do. He was able to help me with every step. Overall great customer service from him."

"I spent all morning and went to four different places to return a HUGE Amazon package. No one could do it until I met Daniel. Within five minutes I was heading out the door having finally been able to get it returned. Daniel was efficient, incredibly knowledgeable about the rules and regulations, upbeat and wonderful. I would recommend this place to anyone."