Bank of Stockton (Tracy)

"**Terrible Experience Dealing with Bank of Stockton** I cannot express how utterly disappointed I am with the Bank of Stockton. As the executor of my deceased uncle's trust, I had the unfortunate task of closing his account. Little did I know that this simple process would turn into a nightmare of epic proportions. From the very beginning, Bank of Stockton refused to acknowledge the validity of my trust paperwork. They insisted that I needed an attorney to proceed, adding unnecessary complications to an already emotionally distressing situation. Reluctantly, I hired an attorney, hoping that this would speed up the process. To my absolute frustration, it took seven visits to the bank and three additional visits to the attorney just to get them to acknowledge the legitimacy of my paperwork. The countless phone calls made between the beginning and the end of this ordeal only added insult to injury. The inefficiency and lack of professionalism displayed by Bank of Stockton during this entire process were simply appalling. What baffles me even more is the stark contrast in service when compared to other banks. I decided to reach out to Chase, and within three days, they efficiently processed the necessary paperwork and released the funds without any hassle whatsoever. This stark contrast highlights the sheer incompetence and lack of empathy displayed by Bank of Stockton. I am deeply dissatisfied with the Bank of Stockton's handling of my situation. Dealing with the loss of a loved one is hard enough without having to endure the unnecessary stress caused by the incompetence of a financial institution. I strongly advise anyone considering banking with Bank of Stockton to think twice. The lack of professionalism, efficiency, and compassion demonstrated during my ordeal is utterly unacceptable. Save yourself the headache and choose a bank that values its customers and their time."

"I've had the worst banking experience of my life here. I came in to sign up for a simple checking account. After handing the teller my I.D. the teller told me they'd be up promptly to assist me. After waiting for about 5 minutes the teller who I was told would be assisting me proceeded to help the customers that came in after me with a loan. After waiting another 10 minutes she excused herself from the other customers, walked up to me and began telling me about my checking options. I could not believe what I was seeing. After choosing which account I would like she went back to helping the other customers, leaving me to sit there another 15 minutes. Another bank teller, seeing that I had been sitting there for a while comes up to help me, at which point the original teller shoo's her away telling her "she's got this" leaving me to sit there waiting again. I was quite frustrated at this point. After waiting another 20 minutes I am finally helped by the teller, I guess she had finished up with her "more important" clients. I will not be coming back to this bank in my lifetime, and I will warn anyone I know looking for a bank to stay away from this place. They do not care about you, or your experience. The Bank of Stockton is truly, banking at its worst."

"I banked with Bank Of Stockton for three years without a problem. When I closed out my account to move to a closer bank, they charged me $8. I guess they just couldn’t resist hitting me with one last fee as I was on my way out. It left me with a bad experience and I doubt I’ll be doing business with them again."

"I enjoyed my visit opening up an account with Pam! She and the other Banker's definitely treated me with a welcoming and respect we all expect and deserve. Pam is also extremely knowledgeable about banking practices, etc. But she is a great listener as well. So you feel like she truly understands the matter. I enjoyed and appreciated their services and would recommend this bank location to anyone looking for excellent customer banking services. Cheers, Thomas."