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BCU
47215 Lakeview Boulevard, Fremont, California, United States
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About the BCU
BCU, located at 47215 Lakeview Boulevard in Fremont, California, is a finance institution that offers rewards and relaxation to its members. With BCU, you can earn unlimited 2X points and receive a bonus of 35,000 points. By referring friends and family to the Credit Union, you can each earn $25. BCU also offers high-interest rates and unlimited ATM fee refunds with no minimum balance requirement. Whether you're looking to finance a new or used car, or refinance to save money on your payments, BCU is here to help. Our Help Center is available day and night to assist you with any questions you may have. By agreeing to our use of cookies, you can enjoy the best website experience possible. Join BCU today and start experiencing the benefits of membership!
47215 Lakeview Blvd, Fremont, CA 94538, United States
Opening hours of BCU
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of BCU
"When it comes to credit unions, this particular one is not worth your time or trusting with your hard earned income. Their policies do not benefit their clients and their communication protocols are sub-standard. They will "fee" your account out of existence if you do not meet their activity thresholds. Customer service is mediocre at best. Turn and run from this establishment, and instead use one of the many other financial institutions available."
"BCU used to be a much better banking experience, but it seems recently that the customer service has gone downhill and employees (including supervisors) are unable/unwilling to help when there are problems. For example, we had a card cancelled due to fraud. A replacement was sent to us. The problem was that they used an address that we hadn't been at for years. I always make sure to update account info so I have no idea why that address was still on file with BCU. So they cancel the replacement card and send another...to the same incorrect address. This was after we called and confirmed our correct address, AGAIN. 2nd replacement cancelled, and they tell us they're rushing a 3rd replacement card. A week later and nothing. I call and find out the order was never put in. I ask to speak to a supervisor, which I hate doing because I don't like being *that* customer, but it's ridiculous at this point. The supervisor basically gives me the same song and dance, "we'll rush another card to you, you'll have tracking the next day". Next day comes and goes, no tracking number... I'm not sure how they've gotten so incompetent (that was only ONE of the many issues we've had recently), but I'll be finding another local credit union/bank ASAP, as this place is beyond the pale, now."
"Gone massively down hill over last few years. New web interface no good, they charge fees everywhere like other big name bank but with much less physical presence, apy is not competitive, internal account payment system stink, external bill pay system stinks, relies on gimmicks if you want to maximize benefits. Just go with the many available online banks."
"I have been trying to solve my remaining car loan balance with the gap insurance I purchased through BCU since December. I have had to call every month to get it moving forward and get updates. If I hadn’t my credit would have been severely impacted. I do not feel looked after or protected by my financial institutions, even worse by my credit union who are supposed to be a more personal touch. Today I have been trying to get this resolved and every single loan officer and member relations person and supervisor has rerouted or hung up on me. Two and a half hours on the phone so far and nothing resolved. I am going to personally write to leadership to express my disappointment and leaving the credit union. I’m just glad we didn’t use BCU for any mortgage product."
"My mother uses this bank as previous employee. The main branch is not near her home and shared branches are unable to help at all with main needs. We've spent hours on calls and only had one positive customer service experience. Banking here for prior Baxter employees means lots of fees, difficulty accessing billing online for those who don't use a computer, and hold times that are atrocious."
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