Golden 1 Credit Union - San Jose

"Please update your hours. Google says you close at 2pm on a Saturday and you were closed. Very inconvenient"

"My first experience with Golden One CU unfortunately was not what I expected. To start off, at an organization level, they seem to not care for Shared Branching members as the 'verification system' they use is nothing but overkill. Why would my ID (license) number has to match if they get updated every few years? Ignoring the fact that I have my SB account #, my name/DOB/address on file all match my ID, I also could've confirmed my SSN. I'm convinced that this credit union only wants to service their own members, and makes it difficult for anyone else to access their account. Perhaps, they should rethink their participation in CO-OP if that's the case. Then, at the branch level, there was no eye contacts or acknowledgements to any of the mbrs that walked in. The branch did not feel welcoming. Also, it didn't make sense to me as to why the teller would help the mbr that had left the branch and came back and cut in front of the line, rather than helping the next in line. Overall, it's puzzling how they operate and preach 'putting people first', I should've read the prior reviews and saved my time by visiting another credit union."

"My usual go‐to for my credit union needs. However, lately, I have been unable to deposit cash into my account, and it will only take checks. That gave me a decently long walk for nothing... oh well, though. Still a stellar little atm"

"This is the worst credit union, I got a check from one of the members, I spent about 45 minutes trying to cash the check, I was helped by the manager, so I couldn’t complain, she’s the worst teller ever, wouldn’t recommend anyone to going at all will never go back no matter what"

"Update hours please. Came on a Saturday and paid for parking. Customer service is typically good here."