PremierOne Credit Union

"Terrible!!!!!! I closed my account at Premier because I was getting payments I did not want to receive. With that said, I had a cashier check made from Premier to go to my new bank. Now my funds are not being available due to a hold on the check, Premier not releasing the funds. Premier is not helping and saying that it's Wells Fargo no accepting the check. A Wells Fargo teller told me, that in fact it's Premier not releasing the funds as they tried to get the funds from a Premier and they didn't honor the official request to get the funds. Now I have to wait till the hold on from the cashier check clears. Shame on Premier."

"We got our mortgage loan through PremierOne and we had such a great experience! Kat helped us lock in a very low rate (lowest by 2% compared to 5 other lenders we got quotes from) Kat was also really helpful and supportive throughout, which we needed as first time homebuyers. It felt rare to find the best rates and service all in one bank."

"This is an amazing hidden gem of a credit union in today's cynical "don't care" banking environment. The folks here know what customer service actually means. Thank you Annette for listening and working diligently with me on my loan needs. Simply awesome!"

"I mailed in a payment since I will be out of town. I followed up with Premier One after three days because my check did not clear. I was told I will get a call back that day and nobody called me backs I followed ups this morning. The member service representative was rude, you can tell over the phone if someone is being genuinely nice and she was not. I expressed my concerned she mentioned the person who checks the mail does not check it everyday and their is not a set time they check it. So they expect me to or have ran expectation of them opening their mail. This is a bad practice especially since people mail in their payments. You cannot make a payment over the phone or online with Premier One unless the funds are being paid out of a Premier One Credit Union account . I only have an account there for a loan with a good rates on loan ( you have to open an account with them for a auto or any loan). I do all my banking with another bank and don’t want to change my direct deposit just to make this one payment. I typically make payment in branch but since I knew I was going out of town I mailed a payment."

"I've been banking here for 25 years... Back before they merged and used to be called National Semiconductor Credit Union. We just refinanced our house with PremierOne. It was painless and SHANNON is a fantastic loan officer. She explained everything very well and had excellent communications with us, all through the process."