The UPS Store

"The staff there is friendly unless they are very busy. They do a good job however anyway."

"Don’t use this location for receiving items. I’ve never had anything but positive experiences with UPS for returns but I paid extra to have a special gift held at this location as I wasn’t sure I would be home and didn’t want it stolen off the porch during the holiday season. The owner I believe, Sudha, first signed for it, then refused my package and it was returned to sender one day after they told me it was lost at the store even though they had my address and I actually asked them to deliver it to my house and told customer service I would pay an additional fee for changing it again if it turned up. At his store I attempted pickup twice and I gave my contact info to call me as soon as it showed up and begged them not to return to sender if it did. None of our money (expedited shipping or add on fees) were refunded and they were not kind or knowledgeable and actually hung up on me once while I was still asking a question about what I could do on its original delivery date of the 26th. I was kind and patient at every interaction but I’m really disappointed in this store I thought would be a safe access point for my holiday package and will reconsider using UPS as a whole myself. Avoid at all costs."

"Worst experience ever. First time I call and I was planning on going to this UPS store but after I called I will never go there. I called to check on sizes of boxes and inquired about the cost of the size to get an idea and the lady that answered my call at around 12:47pm today she said, “I cannot tell you prices over the phone I have a long line you can come take a look” and hung up on me. I understand she was busy but the response that I got was extremely rude and disrespectful. It could have been handled differently. Very unprofessional!"

"I’ve printed here several times and just paid $0.25 per BW page. I sent my print job to their gmail account and as I’m familiar with their system I let the employees know I just needed to print something. I was told it was $2.50 for computer use and one of the employees rudely said that there’s a sign on the computer. I told them I just used it to print one page and that I’ve never paid the $2.50 charge before and they just said that was always their policy. If they had printed it instead of me would they have waived the computer use charge? It seems a bit ridiculous to charge almost $3 to print one page. I wish the employees had been a bit nicer. I won’t be coming back here."

"Took them 1 month to print something that was submitted for same day print, and charged me twice. Take a look at their reviews. I'm not the only one having problems with them. Spoke to the owner directly, and they have my name and phone number. If they're trying to pretend that they're trying to resolve this well, don't believe it."