Wells Fargo Bank,

585 San Ramon Valley Boulevard, Danville, CA 94526

"Been here twice and they never count the cash in front of you even if you’re getting in the large amounts they just print the receipt and give it to you. What if someone walks out and counts the cash and it’s short then who is responsible is the account holder or the teller and I did mention that to them twice and they said well you have the receipt so it shouldn’t be short. This is the first bank in many years that I have seen that does that and their customer service is through the roof. Terrible. Disappointed in this particular bank only may not come back to this one."

"Had an appointment, and I waited for 30 minutes... no one acknowledged that I was even there, I had to go to one of the tellers myself to ask if I needed to check in. There are no directions, and no one to assist when you walk in. I had my baby with me and was very disappointed with the service here! After asking one of the personal bankers myself (he literally walked right past me and completely ignored me), I found out the customer service department made our appointment at the wrong location. The answer I got from here was " well you need to go there". This was a the worst customer service and experience ever!!"

"We went in to complete a name change request. We met with Asha(?) and she stated that she would take care of everything completely. We asked her to only change my wife's accounts and not the accounts associated with her mother. Well, turns out she changed names and addresses on everything; causing my MIL to have to go into the branch and fix all of the issues she created. But thank goodness she spent so much time talking about upgrading accounts and mortgage refinancing. If only she spent time doing what was needed, we might actually be interested in continuing our relationship."

"A great help in dealing with our identity theft issues!!!! Thank you."