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Wells Fargo Bank
1172 A Street, Hayward, California 94541
About the Wells Fargo Bank
Wells Fargo Bank in Hayward, California is a trusted financial institution offering a wide range of banking services including checking and savings accounts, loans, mortgages, and investment options. Conveniently located at 1172 A Street, customers can easily access their accounts through the ATM services available at this branch. With a strong reputation for excellent customer service and financial expertise, Wells Fargo Bank is committed to helping individuals and businesses achieve their financial goals. Visit us today to experience the Wells Fargo difference.
Photos of Wells Fargo Bank
1172 A St, Hayward, CA 94541, United States
Opening hours of Wells Fargo Bank
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 12:00
Sunday:
Closed
Reviews of Wells Fargo Bank
"I had to recalled a wire and needed to go to nearest Wells Fargo bank immediately to see a banker. The nearest branch was this location. I arrived at 2:50pm, the bank was with 2 people ahead waiting for bankers ( I’m just guessing because no one was assisting). It was 2 bankers on duty and they were busy. After 15 mins without any helps then I asked one of the banker on duty (later found out his name is Edward calonsag) to know how I can get help, he advised to wait for another banker when she is done and you can ask her to help, her name is Anna, Edward said. About 15-20 mins later, Anna was available and I went over and explained my situation and we both sit down and get started. Immediately, the floor duty associate (later found out his name is Javier Gonzales) came over and ordered Anna to help customer had safe deposit box issues , saying she needs to drill the lock…..,and then I was forced to wait in the reception area, his attitude was off the chart and it was the first time someone TRIED to help me after waited for more than 30 mins. Back in the reception area waiting again, and was 1 couple sitting there too. After 10 mins or so, the couple get no help then they left the bank. No one was waiting for any bankers except me. Bank has quite down and was 3 customer waiting for the teller, 2 tellers were on duty plus Anna. I went in line to see Anna at the window hoping to get her help, she said she couldn’t help me, I demanding to speak to the bank manager. I’m back in reception area waiting. Javier Gonzales came out and told me to wait and told me the manager (point at the teller counter) he is the manager (later found out his name is Mike). After Mike helped 2 more customers and came over to me with no apology in any kind, he asked if I had an appointment (apparently it’s nonsense question). I told Mike the urgency and I need to recall my wire today, That was 3:38pm. The bank has no customers except banker Edward Calonsag, he is about to finish his last customer, Mike asked if I wanted to wait, he also said Javier Gonzales has a 4:00pm appointment, if after 4:10pm and if the customer doesn’t show up, then he can help, otherwise I must wait for Edward. I insisted we still have 20 mins before his appointment and we should have enough time to take care of my problem, but Mike refuses to offer any helps even Anna has no customer on the teller counter. 7 mins later, at around 3:45, the teller side has 3 tellers plus Mike with no customer and the bank is empty except Edward’s customer and I. Still no one offer to help me. Mike could have ask his team members to assist (almost 1 hr waiting) instead waiting for Edward to finish his last customer around 4:00pm. This bank has no management, no customer service, no one cares walkin customer (maybe Javier had dispersed when I got there, otherwise better???). -. Manager should be able to distribute his team where it needs the most. -. Should treat team members fairly without the hardest worker works harder Out of my 33 yrs banking with Wells Fargo Bank This experience has shocked me."
"Hi everyone Today I went to deposit some cash in Hayward A Street Wells Fargo bank, unfortunately the two security was very rude and unprofessional, I spoke with bank manager very unprofessional guy no respect for local business owners I strongly recommend you guys stop going there. They closed at 12pm today and I was there at the gate by 11:58am they don’t allow me to deposit my business cash in to my business account. I will never go to this location again."
"*UPDATED PHOTO* I added a new photo of the ATM being down again. Automated responses on here don't fix the issue @ Wells Fargo. Pretty trash that their drive up ATM seems to always be down or out of money. What's the point of having it if it never works?"
"Worst bank service for small business owners. Never have enough staff, long lines. I was told 4 different times they can’t help me with my deposit because they have only one teller at the moment and not enough stuff come back later or go to different bank. And never get enough changes. Next time please close the bank if its under staff."
"Over 35 min wait, i needed to do a larger withdraw, i understand they have ATMs inside that can do that, but only certain amount of money, i asked a employee how much and told me 5000, and walked away. I waited in line finally got there a nice lady helped me( who mind you was the ONLY TELLER) When i told her how much i wanted to withdraw she told me i could have used the ATM machine, i told her a employee told me only 5000. She said i could have done a double transaction, the frustration i felt at that moment. Very poor service at THIS BRANCH. And to the teller that had to deal with everyone frustration, including me i hope this give this women a raise. Update: long awaited wells Fargo reached out to 2nd day of this review. They took the time to apologize and hear my concerns. Very professional."
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