The UPS Store 30042 Mission Boulevard, Hayward, CA 94544

"Needed to do fingerprints online says walk ins acceptable I walked in not a single person in the lobby except two workers and they denied me saying I need an appointment"

"Went to print passports picture for my daughter the guy that took the pic did not tell her to take her glasses off turn out the picture was rejected by the passport office I call them and explain that j couldn't use the pice and I needed a refund to which he said I have to show proof the pic was rejected by the post office and product a receipt I explained to him I don't have the receipt it's been a month that's how long it took me to get an appointment. Bottom line he I was out $30.00 just because he did not know the job the was hired to do."

"I've used UPS Stores all over the country for auction pickups and shipping; this is one of the absolute best! Fair pricing, fast service, and great communication. I'll be back to use them again for my next shipping from the Hayward area."

"Just moved back home from school and needed some things to be shipped back to my roommates and the new people here are super awesome! I love that they are honest about their prices. The girl that helped me was really nice and showed me comparisons between USPS and UPS prices. She told me that the USPS was definitely cheaper and told me to go with them but I needed the track and ship guarantee to make sure my items weren't damaged so I ended up going with UPS (the price difference was only a couple dollars, but I needed the peace of mind!) I think honesty goes a long way and the super friendly service definitely won my business! I will definitely be coming here for all my shipping needs. No one knows this but they also do all USPS services so bye bye post office lines!!!"

"The women that works here was very rude today and lied about the status of my package. I dropped off a return package to Amazon, she told me it would be $2 to put a piece of tape on it. Mind you last week I returned the same type package and she did not charge me anything. Well about a hour or so later I realized I forgot to take out my daughter's new toy. So I called and told what had happened. She told me UPS had already picked up (lie #1). I asked her did she look inside box before taping it since she did the last one I shipped. She said no. After hanging up I shortly received confirmation the package was picked up. I drove over there and UPS was still there. So I got out of the car and asked the UPS driver if I could check the couple of Amazon boxes he had there. He said sure. She came running out saying no it's already gone. Even thou I recognized my box there on the truck. She grabbed my box and said this is not it (lie#2) and proceeded to push other boxes toward me to look at. I said I wanna look at that one, after debating with me and not wanting me to look at it, she finally gave it to me. This is mine can I open it I said, she peeled the tape just a little bit back and said she didn't want to remove the whole thing, so I had to squeeze my hand in the small opening and try and feel around. Didn't feel anything. She then mouthed off how I should be more careful and I could check the store and garbage if I wanted too. I said how do I trust you now you lied about the package being here. I said no karma will deal with your shadyness. She walked back in the building with my package saying see if I get my refund back. What kind of threat is that, lack of customer service for sure. I could not figure out why this women against me checking out my package. Only lead me to believe she is guilty of taken it for her own kids. The store is dishonest and can't make up their mind on pricing. I come here all the time and this will be the last time for sure."