BMO 33301 Alvarado-Niles Road, Union City, CA 94587

"Bait and switch... they said locker fees is 35$ so I went to open locker but then they said I have to maintian 25000$ balance to get this... All of this is bait and switch to get customers. now to lcose the account I need to pay 50$ penality."

"I went to this branch to apply for a personal credit card on Nov 2nd 2023. A banker greeted me and helped me apply for the credit card. I have personal and business accounts with BMO. Today I received a letter in the mail saying I got turned down for the personal credit card application. The reason was "INSUFFICIENT INFORMATION". When I looked closer the letter showed that the applicant was my business name, not my personal name. How could you guys make such a mistake!!! A company applying for a personal credit card??? Of course you would denied me!!! Apparently the banker needs more training but I (as your client) am paying for the cost. It's waste of time. Other banks begin to print out service summary to clients after their bankers finish helping their client. That way their clients know what the bankers have done for them as a proof. It protects the bankers and the clients. BMO should consider the same now if you want to earn your reputation in the U.S."

"I tried to do a deposit and a wire don’t want to talk somw there. Then help , manager has a argument . she’s an Asian. Future I think I would close my account. I wasted more than 40 minutes."

"Went to bank to withdraw cash n close credit card I don't use teller gave me cash but asked lady walking behind tellers how to close credit card she told me I had to go call number on card it couldn't be done there I came home and sat on hold for 27 minutes to talk to someone in Guatemala City I think that's ridiculous I later spoke with my regular branch n he said if I was there here could call n handle it you know they have a direct line I could see if it was busy but there's never no one in this bank well I will go to Southland Branch where I get real customer service"

"This bank of the west on Alvarado Niles is fraudulent!!! All the workers there including the so called a manager have very low iq. Beware!"