The UPS Store

"The customer service here is HORRIBLE. Do not come to this ups store at all, the guy( employee #114907) working the front counter here takes advantage of customers and has a nasty attitude. I came in today to ship 3 packages that practically weighed nothing because they were clothes and not only did the guy ask for my ID to ship 3 packages which has NEVER happened before, but he also then did not weigh the item for me to pay but measured it which is not what he's suppose to do, and according to his measurements the shipping price came out to be 44 dollars for 3 SMALL PACKAGES. this store is a complete scam and all the employees are unbelievably rude. It normally costs me y dollars total to ship 3 packages at other ups locations. Terrible service!!!"

"I never heard about when you want to ship some clothes that you have to provide your ID, it’s ridiculous and super rude service from this store, even my daughter shows her high school students ID but still not worked!!!"

"Greedy & rude. Went to drop off pre paid shipment for return - needed 15” tape to close box. Store mgr demanded $2 for it! They’re making money off the shipment & yet insisted on gouging customers for small tape! Guess what - this attitude will drive customers away & you will get less business."

"STAY AWAY from this store. I called the store at 2:30pm on a Sunday afternoon (today) and asked if a notary was available. I was told “yes” by the male employee. I confirmed they were open until 4pm. I informed him that I would be there soon. I rode my bike 3 miles to get there and arrived shortly after 3. When I arrived I was told by the same employee that he had recently done four other notaries, and that his hand was tired from writing and he was thus unable to notarize my document. I reminded him that I had just spoken with him. He was fully aware that I was on my way to the store. He yet refused to notarize the document. Initially I thought this was a joke. But it was not. I left the store in disbelief. This is the worst customer service I’ve ever experienced. If he is unable to handle the “demands” of the position, why is he working there? If I were the manager of this store, I would terminate this employee immediately. He has permanently lost my business, and no doubt has lost the business of many other customers."

"I needed to pack and ship a heavy espresso coffee machine to Arizona. I had many questions. Piper welcomed me and began to discuss packing options, etc. When Amar recognized that I was asking about box size requirements, etc., he immediately stepped forward to assist. He, too, was patient, friendly, and knowledgeable. I entrusted the entire process to them, at a fair cost, and look forward to hearing that the machine arrived in excellent condition. There are other UPS stores closer to my home. I'm now a loyal Danville Blvd fan!"