The UPS Store

"Now charging $2.00 per USPS package to be picked up by USPS. This used to be a cursory service that was not charged before. I will go to my store in Palos Verdes Mall or see the nice couple in Virginia Hills Martinez UPS stores who accommodate without charging. They get my business for passport photos and other UPS services from now on. And the employee was not a smooth customer service guy, just doing what ownership had likely mandated day forward fumbling through the explanation. At least they were open on the weekend, but I will not go back to this UPS store for any services."

"Courteous and helpful staff who make it easy to ship, provide accurate info and advise on packaging."

"UPS has record that while within their delivery system, our box had been cut open and the contents were removed. We don't know if it happened by one of the Lafayette store employees or not. But the staff there was INCREDIBLY rude and unhelpful. They refused to assist with the insurance claim....we're confused, unless there's something really wrong going on within this business. With so many mailing options, this store seems unaware that word of mouth in a community is impactful. I will make sure all of my friends know that this business is untrustworthy. Go to FedEx a block away!!!"

"AGAIN, AVOID AT ALL COSTS!!! I wish I had read the reviews. Terrible customer support & terrible service. Paid almost $40.00 for a package to be shipped to Boston. The package never arrived. When I called to check on it, they said it made it to a terminal in Boston and then the contents were lost and the box discarded. When I asked if I got a refund for the shipping since it was never delivered, they responded "No, we did our part!" Their part was to deliver a package to the recipient in 7-10 days. If the package does not arrive, how did they do their part. I asked them to send me a copy of the invoice so I could request the insurance payment of $100.00. They never sent it. I called back the next day and spoke to the manager to get the information sent again and I was told that since I taped the box, it was not packaged properly and the insurance could not be claimed. I told them the box was in good condition and it was taped very well. I asked them to look at the video and told them that they will even see me add additional tape with their large tape gun. The manager at first said, "no you did not add any tape!" I then asked him to look at the condition of the box and the tape on the box. It was well taped. He then said, "oh, you did tape it with our tape gun. That is against store policy!" At which point, I lost it! These guys only view their "part" as running the cash register, over charging for shipping and not delivering any service! Save yourself the hassle and go to Fed-ex, or the USPS! Fed-ex is at 3606 Mount Diablo Blvd, right around the corner."

"My wife and I went to this store to return Amazon purchases. They took great care of us! And everyone in the store was very nice. It is a friendly place and I highly recommend the UPS Store in Lafayette."