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The UPS Store
231 Market Place, San Ramon, California 94583
About the The UPS Store
The UPS Store located at 231 Market Place in San Ramon, California is a one-stop shop for all your shipping, printing, and small business needs. Our friendly and knowledgeable staff are here to assist you with all your shipping and mailing needs, as well as provide a wide range of printing services including business cards, flyers, and posters. Additionally, we offer a variety of packing supplies and mailbox services for your convenience. Whether you're a small business owner or just need to send a package, The UPS Store has you covered. Visit us today for all your shipping and printing needs.
Photos of The UPS Store
231 Market Pl, San Ramon, CA 94583, United States
Opening hours of The UPS Store
Monday:
08:00 - 18:30
Tuesday:
08:00 - 18:30
Wednesday:
08:00 - 18:30
Thursday:
08:00 - 18:30
Friday:
08:00 - 18:30
Saturday:
09:00 - 16:00
Sunday:
10:00 - 15:00
Reviews of The UPS Store
"The most important reason for giving a rating is to provide feedback and evaluation based on specific criteria or experiences. Ratings help others make informed decisions and improve products or services."
"Got hit with a $40 charge for faxing at the UPS on Bollinger—felt pricey. My husband told me about this UPS store and they charged me $23 for the same papers. Prices aside, the service here is fantastic, and the folks are super friendly. Definitely my go-to spot!"
"UPS Market Square San Ramon is the “BEST!”. Quality customer service while taking care of all your printing, shipping, notarizing, ect…"
"The supervisor here really knows how to abuse his power. His UPS rules even override what the UPS representative told us. He ganged up with his crew and refused to listen to our reasoning. One of the crew members even dared us to call the police. I have never felt this unsafe at a UPS store. I hope everyone won’t have a dispute with him because he will use his self claimed power and overly restrictive rules to traumatize you. I’d rather travel farther to other UPS stores than feeling unsafe and being treated like a second class citizen. Update: Got a call from a woman claimed herself to be the manager today. The woman called me “not easy to work with” before I even said anything. She asked me to bring a utility bill as a proof of my identity. I tried to explain to her that the ups representative over the phone asked us to bring the utility bill to prove that we were indeed the receiver to pick up the package. But the supervisor at the ups store argued with the representative over the phone saying that “anyone can get a letter like this” and refused to release our packages to us. The store manager again called me not easy to work with and said that her three employees all called me not easy to work with. How easy could you be when you were dared to call the police? How easy could you be when you tried to pick up your package but were treated like a second class citizen? And if you are the store manager, I think I can understand why your employees are so poor at handling disputes. Seems like the whole store is not trying to work with their customers but against their customers when there is a dispute. I’d rather lose my money than picking up my packages from your store. Thank you very much for retraumatizing me. I hope you enjoy your outstanding customer services. Again I hope everyone who steps into the store will never have a dispute with them. Update 2 To the person who responded to me: of course your employees will say my review didn’t line up with their experiences. We brought the ID and the utility bill to prove our identity but your supervisor argued with the UPS representative. You claimed that your employees were just following your rules. But what you told me during the phone call (I.e., bring the utility bill) is different than what they said to us (I.e., everyone can get a utility bill like that). If you think my behaviors are unruly, I think your phone call and your response are perfect examples of poor customer services and a lack of ability to handle disputes. It further confirmed why I dont feel safe in your store. Good luck to you too."
"I have never been to this place but it's my wife's favorite and she mentioned this place many times about her visits and she keeps telling me how she loves this place. Since she seldom gives ratings, I'm doing it for her because I believe good services deserve good ratings and customers deserve better places like this for their needs. During her visits, my wife said people here are super patient and helpful and they won't hesitate to go the extra mile to help. Last time my wife went there for a background clearance for a job offer in Dublin, and when the staff had already spent some time on it and was almost done with the process they found out that only certain ups stores in Dublin are authorized to do that on the employer's expense. they immediately made some calls and figured out which exact store in Dublin can do that without charges to my wife, instead of just telling her that she should go find it herself. well, they made no money from us during that visit, but they won our trust and we're thankful for them. My wife also said this store doesn't charge any hidden fees that she used to be charged in another UPS store not very far away."
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