1st United Credit Union
5901 Gibraltar Drive, Pleasanton, California 94588
About the Business
1st United Credit Union is a trusted financial institution located at 5901 Gibraltar Drive in Pleasanton, California. As a member-owned credit union, we prioritize the financial well-being of our members and strive to provide personalized banking services that meet their needs. Whether you're looking for a savings account, loan, or investment opportunity, our dedicated team of professionals is here to help you achieve your financial goals. Join us today and experience the difference of banking with a credit union that puts you first.
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Contacts
5901 Gibraltar Dr, Pleasanton, CA 94588, United States
Opening hours
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"My experience with 1st united has been the worst experience I have ever had with a car loan. I received a refund from the dealer I purchased from and they overnighted a check to 1st united. I called the credit union as soon as I had proof of delivery and was ensured that since it was delivered it would be processed that same day by 3:30pm. At 3:30pm there was no proof of deposit. I called a few more times throughout the day and they kept ensuring me that I would see it posted before the end of the day. (I made sure they understood the need to have the refund reflected on my account) after all the reassurances, I called back again at the end of the day – and was told that my check unfortunately got put in the wrong box and did not make it with the deposits and would have to wait until the next business day. Which was Monday!! I was also told "your check arrived in the last 1.5 hours of the last day of the week" When It in fact got delivered 3.5 hours prior to that! I have proof of delivery and sent them the screenshot. The issue is how many times I was reassured though they never actually confirmed with their team and the blatant lies to try to get around actually fixing the issues. I will NEVER bank or do another loan through this credit union. I will give props to Jeanette with the customer service team who was the only person to do the due diligence of actually getting facts before promising things. However, the rest of their customer service is the worst. I do not recommend this place to anyone."
"I sympathize with the people that had bad experiences with the CU, But fortunately as a retiree, I received VERY good help from Nelly, who was always available When I called and very courteous, and Completely understood my very complex problems and questions pertaining to my medical premiums that are paid through the credit Union. I Moved from California to Nevada a number of months ago, then we decided to visit the kids and grandkids in the Philippines for an extended time, So I wanted to make sure that the Medical, dental, and vision premiums that are paid through 1st UCU are OK with the moving to a new state. And then to make things more complicated I will be eligible for Medicare and a few months and then there’s a lot of changes that will take place then also. We are 16 hours ahead of the West Coast time so communicating on phone is extra difficult and there is only a narrow time frame where I could speak to someone in California - Nelly Completely understood the situation with the communication limitations and was very helpfulin communicating through email and phone calls. Incredibly, she was able communicate with my medical group, to reinstate me temporarily, because they had dropped me because of moving out of state. It seems like they have made some very big improvements and now have employees like Nelly who go above and beyond at a most critical time and when I needed it the most, And is committed to helping me in March when I change again and over to Medicare."
"I called this afternoon and spoke with Tess. She wanted me to give my SSN to enter into my account. I asked if there was another option she then said to give her the acct. number which I didn't have. I then said I would login as I attempted I couldn't remember the password. I then chose forgot password and she said I don't have an account. I then said I must because I have the login info written down. She then said they wiped out all previous online acct and it is required to setup a new acct. I don't understand why if you are attempting to upgrade your technology you would downgrade your customer service. In addition to the system not thinking clearly about how to keep from inconveniencing clients like myself Tess was rude and said no manager was available. I then hung up with Tess called back. After waiting for more than 10 minutes for someone to answer, the call was picked up and then hung up in my face one minute before closing ensuring that I would not be able to dial back since they would be closed! I am nearly done with my loan and I will close all accounts after my payoff and NEVER do business with 1st United again!"
"I received an email from them saying my password was attempted to be changed. I did not do that and have tried calling nearly a dozen times to resolve the issue and I am on hold no less than 30 minutes each time until I am forced to select a prompt for a call back. This keeps me from being able to log in online. I absolutely never get a call back, this has interfered with me paying my auto loan on the website for two cycles now , forcing me to incur processing fees. Customer service attentiveness has tanked since not being able to call a branch directly ."
"EDIT: Gave an additional star because Mariann @1st United reached out, explained some of the difficulties they're having w/the new tech/website platform, etc - her customer service was great, but unfortunately with the web issues, she couldn't assist me in setting up a payment. I ended up paying off my loan completely and closing my account. When every financial institution on the planet has online bill pay figured out, 1st United makes it a task to simply pay a monthly bill. I would recommend avoiding doing business with 1st United if possible. I got linked up with them through an auto loan - I'd have taken a higher interest rate had I known how terrible the experience working with 1st United would have been."
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