Technology Credit Union

"Friday, June 16, 2023, 1:20 pm PDT TECHNOLOGY CREDIT UNION DOES NOT APPEAR TO KNOW HOW TO TREAT ITS LOYAL MEMBERS I have been TechCU MEMBER for over 5 years. I trusted TechCU; I was a loyal member of this credit union. My loyalty and trust were not in my best interest. I am still reeling from what has transpired with them – it is unfathomable to me as a MEMBER. TechCU internet statement: About Technology Credit Union - SF Bay Area - Tech CU • Why Choose Tech CU? People over profits - we focus on member needs, not shareholder dividends. Extensive breadth of products for our members' every financial need. Superior rates. Zero or transparent, minimal fees. Unparalleled service from competent bankers. Awarded Forbes 2021 Best-in-State Credit Unions designation based on member.... I must have been banking with another financial institution, as these lofty & valuable member principles were not adhered to – from my current experiences. I had an extreme & serious personal information breach with another financial institution. It was vital that ALL my accounts with TechCU needed changing to protect my monies. I went down to my local branch in SF. The TechCU Virtual Relationship Banker was extremely helpful with changing all my accounts numbers, sign-in information, password, pins, & all-important ID information. I was most grateful. This occurred in late February 2023. It was such a positive experience that I decided to move a considerable sum of money (for me) into a fifteen (15) month CD with a decent percentage rate. I was – at the time – pleased with what I had accomplished for my financial circumstances with TechCU. It did not last long at all, my belief in TechCU was damaged and compromised in early March 2023. For years. I had an automatic monthly deposit from Social Security sent to my checking account. Social Security is such a monolithic & behemoth governmental agency that it takes 3 months to change any type of deposit information change. For months I received letters stating that there would be a charge $25.00, if I did not immediately change this automatic deposit information. It made absolutely NO SENSE to me at all. In early March 2023, I did reach out to TechCU (800) Member Service Number in San Jose, CA. I talked to a TechCU Member Telephone Representative, who I had pleasant interactions with before. Not this time! I was quite distressed. I told them that I felt like, “I was being NICKELED & DIMED.” I explained my situation in detail to them. It fell on deaf ears. This lack of decency & member compassion escalated my position. The topper was at the end of this call, the TechCU Representative had the gumption to say, “Have a nice day!” I gather, they did not hear a word I said. Considering TechCU generated 3 letters to me, it seemed perplexing & confusing to me – that IF I WAS SUCH A VALUED TECHCU MEMBER, why not have a TechCU Member Outreach Representative call me, leave me a voicemail, text, call, or email me? IDGI@ALL. TechCU “showed their true colors,” I realized that it was imperative to move my money out of the CD and to another financial institution. I did this action immediately. Thank you for reading this review. Again, these are only my thoughts and experiences with TechCU."

"Today is one of the worst experience I had for the 20+ years I banked there and just about to move money out. I was there in line and as a next person, another person walked in about 5 min after I did and put the name in the system. As I was there when there was only 1 person in front so I did the line up as usual. But when it comes to my turn, the teller just call the name on the system and totally ignored me then whan I look he actually told me to put my name in the system rather than checking I was there standing for over 10min alreay. Really bad service and experience and the teller would not look at me straight in the eye at all. Time to move my money out to go to a normal bank which I also bank as well that provided better service."

"My solar panel loan carrier is Technology Credit Union. My loan open date is 12/3/2020. The terms of my loan stipulate that, "If you make all required payments on time and in full and also pay $xxxx.xx on the scheduled date of your 17th payment, your subsequent scheduled monthly payments will be reduced to the approximate level of your prior monthly payments." My monthly payments have always been on time. Additionally, I made a balloon payment in the amount of $xxxx.xx. The balloon payment and principal portion of my monthly payments combined exceed the required 26% of the loan paid back by the 17th month stipulation. As of June 3 I have paid back 29.6% of the original loan amount. Starting in July my loan payment has been reamortized and increased. I am being told by Technology Credit Union that the principal portion of my monthly payments doesn't count towards the 26% that must be paid to maintain my loan payment. This has been misrepresented by all parties. Verbally, in writing and in emails since the beginning of my loan, nothing has explicitly said my principal payments made each month are ineligible to be calculated as part of this repayment percentage agreement. As per the language from the loan agreement above I have made my monthly payments on time and ALSO paid $xxxx.xx of the principal by the 17th month. Tech CU is using this questionable language to justify collecting a higher monthly payment and therefore collecting more interest from me monthly. It is a purposeful misrepresentation that misleads customers. I do not recommend doing business with Technology Credit Union."

"Do not use Tech CU for a Solar Loan Product. You will receive substandard service compared to other Tech CU products. The call center cant help you. The Solar Loans department doesn't take phone calls and only responds to emails in 5 business days. Processes that would normally be handled online via their website require you to mail checks and documents to San Jose. Tech CU pegs their service fees for Solar Loans to mortgage companies and will charge you $150 to $225 for requests that the loan agreement lead you to believe are free. I have tried to get Tech CU to improve their practices for Solar Loan Members but they stand by the status quo in writing. The specific loan language you will regret is: "Upon request, we will confirm to any mortgage lender that our interest in the Equipment is limited to the Equipment and does not extend to any part of the Residence. However, it is possible that a lender will insist upon repayment of this Note in full before such lender makes a new mortgage loan secured by the Residence" They know that the lenders require subordination and they will drag their feet and charge you hundreds of dollars to process the request. If they are responsive it is only because you spend all day on the phone fighting with them. Good luck."

"I have been a member of the Technology Credit Union for years and my experience has always been positive. In particular, working with Candy Arnold, Sr. Universal Banker, has been exemplary! Her professionalism, listening and caring for her clients, answering questions on loans, and providing solutions, is so appreciated! She walks you through the loan process and is very responsive. We need more people like Candy; knowledgeable, caring and happy to help her customers! A great representation of the Technology Credit Union!"