The UPS Store 1714 Franklin Street, Oakland, CA 94612

"Ordered and paid for next day air. Package was not delivered by the next day. Said they were going to mail me a refund in the form of a check and email me. Sounds wrong and suspicious since I paid with a credit card. Going to ask my credit card company to decline the charge. Not reliable at all. Go to USPS - the postal service actually gets packages delivered on time and it’s cheaper."

"Btw, this the first review I ever wrote, and let me tell you, this is an awful place. A week ago I attempted to mail an envelope to the Bureau of Insurance to LA, CA. Today I received a call, the guy informed me that my envelope has returned because there was a typo: South Tower was mistyped as Soth Tower on the label, but the rest of the address was correct. They offered me to come and pay extra money to mail it again. The person who made this typo was a lady who accepted my envelope a week ago. I thought of going to this UPS Store and creating a scene, but thought, if they are so dishonest, I can not trust them. So, I will go to USPS instead tomorrow. I just reprinted all documents. My piece of advice: do not trust these scoundrels, they did not even offer to fix this, to correct the label and to send to the proper address, they just wanted my money, to double charge me for the envelope. And I am sitting here waiting for my legal docs to be received by bureau of insurance. Swindlers and scoundrels. Awful place, avoid!!!!"

"I would like to thank all employees today. The two ladies that were working in the store pacifically the lady that had on the purple nail polish. Thank you for your help and assisting me with my fingerprinting live scan today."

"I've had a great experience using this UPS store as my Mailbox, The Employees provide good service. Service is prompt, professional and often friendly. Sometimes there is a short wait when other customers are being assisted. Good service! Thanks UPS and UPS stars! :) Onward and Upwards!"

"Wanted to provide and update for customers of this location. I frequent this location as does my girlfriend. We had been dropping off both UPS and USPS packages here for more than a year. No issues until recently they started saying that they wouldn’t accept USPS packages that don’t fit through the little mail slot. Not a big deal Except they had been taking my USPS packages for over a year. So, I asked if this was a new policy. I was told It was Not. I contacted UPS to better understand what the policy was. They let me know that UPS Stores are Franchises and essentially each location can do what they want. So- in the event that you are looking to drop off USPS Packages here - Know that this specific location is NOT Accepting them. I do appreciate the quick response time from UPS. Would have been great if the employee would have just explained that to me. Guess she really showed me *Shrug*"