Travis Credit Union One Travis Way, Vacaville, CA 95687

"I am a member of another credit union. Last night I used the middle drive-thru ATM at Travis CU. The ATM wasn’t working properly and took my debit card. I called their customer service number, and the rep told me there was nothing he could do to help me. He didn’t know where I should go to retrieve my card. I had to go to Target and buy something to get cash back. Now I have to take time off work today to drive to Vacaville to try and locate my card. If I could rate zero, for this experience, I would."

"The loans are decent and you will receive ok customer service, until the lending process is over. Then you’re stuck with the worst customer service department you will ever experience. I will be getting out of my loan with them ASAP"

"Stay away from TCU. I've been with them 15 years for both personal and business. Fed up and now moving accounts. Here's why -- they were never able to get ACH working after years (they admitted they don't know why). Significantly higher interest rates than competitors on auto & home loans. App doesn't work 30% of the time when making remote online deposits (so frustrating). Employees don't take accountability. Often the website is down showing some "Microsoft Server Error". They don't answer their phones -- ever! Can't display member monthly statements online using Chrome or Explorer browser (you must use Firefox). ATM didn't dispense $400 w/draw at partner bank last month, TCU, still has yet to acknowledge the error, even after going into branch to report it to the manager directly (we tried calling, but remember, they don't ever answer their phones); now we're forced to file a complaint with the Consumer Protection Agency b/c that's our only recourse it appears. You would be better off stashing your cash in a shoebox under your bed."

"I had such a great time presenting a Home Buyer Seminar at the Travis Credit Union. It’s an honor to be asked to do these. Very nice people, a lot of fun and informative! I love helping buyers and sellers!"

"Quick stop off the freeway to use the a.t.m. There are plenty drive thru machines. In and out no problems."