Bank of America Financial Center
444 Castro Street, Mountain View, California, United States
About the Bank of America Financial Center
The Bank of America Financial Center located at 444 Castro Street in Mountain View, California, is a trusted institution offering a wide range of banking and financial services to individuals and businesses. With a commitment to providing excellent customer service and innovative financial solutions, this bank is dedicated to helping customers achieve their financial goals. From checking and savings accounts to investment services and loans, the Bank of America Financial Center is a one-stop destination for all your financial needs. Visit us today to experience the convenience and expertise of a leading financial institution.
Photos of Bank of America Financial Center
444 Castro St, Mountain View, CA 94041, United States
Opening hours of Bank of America Financial Center
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 16:00
Sunday:
Day off
Reviews of Bank of America Financial Center
"I had a great experience at the banking center today. The staffs( Wessy & Kiseri Tinsew) was incredibly helpful and knowledgeable. They answered all of my questions and understood my problem. They also helped me to complete my transaction quickly and efficiently, got my 25$ refund immediately. I am banking with BOFA castro street, Mountain View center for the past 7 Months and all the staffs are doing very good Job. Kudos Team!!!! (Few Staff Names: Kiseri, Sridevi, Elmira, Wessy) . Book an appointment early through online or else waiting period would be 45 mins to 1 hour.."
"Still on hold, 21 minutes later. This is after their automated system hung up on me, telling me to go to the app to change my physical address. Except you can't change your physical address on the app. Their stupid AI assistant did the same thing. I guess I have to go wait in line. 28 minutes now. Time to change banks."
"I have been a customer for many years. In general I avoid going to the branch in person because of long wait time. After the pandemic, they seem to improve their in-person services. On the past few occasions where I went there for cashier checks, things have been smooth and fast. But one cannot really tell the level of services until there are issues. On this occasion I went to the branch for four cashier checks. The clerk asked for my driver license three times to verify my identity, and I obliged to all the three requests. He made the first mistake of misspelling the name on the memo of the cashier check which happens to be my own name. He requested my driver license the forth time to verify my identity. I objected on the basis that my identity has already been verified three times (!) in the past few minutes and that correcting the typo on the memo does not require re-verification. He responded non-sensically that Bank of America requires verification of identity in issuing cashier check. An assistant manager nearby stepped in. Instead of understanding and mitigating the situation, she responded with the same nonsense answer, added with a stern delivery. I became upset not only because of the unnecessary forth request for re-verification within a short span of few minutes, but also because of the her attitude. The escalation caught the attention of the branch manager who patiently listened to my complaint. At the end, instead of just admitting the forth request for re-verification was unnecessary, she tried to dodge the issue. After my pressing a few times, she finally said she would take my complaint as feedback. Unfortunately that was not even close to the end of the story. The clerk continued to make more mistakes - the second for mixing up the payee with the memo, the third for missing the first part of the memo, the forth and fifth for missing some numbers on the memo. I asked for four cashier checks and there is at least one mistake for each single one that I have to double-check and double-check again his work. His first explanation is that it is why he asked me to confirm his data entry. No, it is not the customer's job to check that he does not make any mistakes. His second explanation is that the keypad on the ipad is not functioning well that he missed some numbers. No, that is not why he mixed up the payee with the memo and completely missed the first part of a memo. I refused the validity of his explanation to which he repeatedly object. By that point, I have already wasted half an hour discussing his various mistakes that further discussion was useless. He just could not possibly own up his mistakes. A simple "my mistake" from the clerk, the assistant manager or the branch manager would have addressed the situation. Apparently admitting one's mistake and learning from it is harder than pulling their teeth."
"BofA has provided the most inconsistent information on their customer service phone line, so when I made an appointment to meet with the Business Accounts Manager, Fatima, to clear things up and request new information, she was extremely rude and hostile. So much so, that she addressed me in from of everyone in the waiting area. Not even giving me the courtesy of speaking privately in the office. As soon as I pointed out her hostility, she immediately switched to being nice, but at that point, the damage was done and I was done with her and the lack of customer service BofA has provided. She was clearly upset because she was in the middle of a meeting as she assumed that our 9am appointment was canceled because she left me a voicemail. Obviously, I missed her call and voicemail, but that doesn’t justify her hostile attitude towards me. Especially when BofA has been giving me the wrong information from the start. For the record, I am someone who never writes reviews, good or poor service, but after leaving there this morning, I was so upset that I thought I should share my experience. Overall, I 100% dislike this branch and their business manager and do not recommend banking here! I’ve noticed a shift in BofA service over the past year now and it has gone extremely downhill."
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