The UPS Store 7 41st Avenue, San Mateo, CA 94403

"I have been a customer for over 2 years. I always found the store's owner Ali & his staff Anders, Evelyn and Isabel to be very helpful with my shipping needs. They are very professional, reliable and courteous."

"Went to drop off a package and they honestly tried to charge me to print their own label off after I told them I wouldn't pay for it. Twice now at this location we've had just really dumb issues. Prepaid shipping, sent them their label from the UPS email, they printed it, and then said it would be a charge after the fact for "print service". Talk about predatory practices. It's a UPS generated email and process. UPS deciding not to generate a dropoff QR code at the same time is absolutely a cash grab for the printing fees. I've seen it in the past but this is the first time that policy was enforced. Do better, Evelyn and UPS. Edit based on misinformation in owner response: the fee was not waived. The label was printed and then ripped up. I went to another UPS location just down the road and had a significantly better experience. So, again, based on the 0/3 quality interactions with this location I stand by recommendation to just go to another."

"This store lost the parcel we were attempting to ship and then when trying to file a claim they were providing us incorrect information. I know we’re emotionally charged but this was an incredibly important parcel and losing it has great consequences for us. More empathy for our situation would have been appreciated."

"Lost my ID shipping from this UPS store. I was told to file a claim, and they gave me wrong information when filing a claim. Other than charging for labels, customer service experience is terrible."

"This is literally the best UPS store in the area!! The staff is kind, patient and always helpful. A big shout out to Isabel and Evelyn for the amazing work they do in helping customers. Thank you!"