University Credit Union

"Oh My god, this place is horrible! I just received a letter telling me that my account has been sent to a collection agency EVEN THOUGH I AM MAKING PAYMENTS EVERY SINGLE MONTH! I am fuming right now! I work tirelessly to keep my credit score in good standing and this is what this place does. No wonder I received a lower score on my credit score report. I was so confused, today I realized it's because of this place. Stay away from this place please!!!"

"Worst bank I've ever had to work with. They want your money and they make it so hard to make a payment yet they want your money. Have been trying to make payments for months and the people over the phone type in the wrong numbers because half of them don't understand or speak English. They the payment gets cancelled. This place is a pure joke."

"Very unprofessional and rude customer service.I hope they can hire and train Better people. It used to be very good customer service couple of years ago because of people like Lexus but right now its horrible. I don’t recommend it and I will close my account."

"As a long time member of the University Credit Union (UCU) since 2004, I am now writing this review because I've had a VERY BAD experience with UCU recently. It affected my Credit Report and my Credit Score that I've worked so hard to maintain an "Exceptional" standing with the credit bureaus. I am NOT and WILL NOT recommend the University Credit Union to anyone! The reasons are as follows: 1) I did not authorize UCU to open any accounts without my full understanding of it. 2) I was lied to and/or misguided by at least three UCU representatives when I spoke on the phone with them. 3) I reached out to UCU several times but no resolutions. When I was on the phone with Tiffiny John and other representatives in person and on the phone, all of them kept asking, "do you want to close the account?" I believe they all thinking that by asking me the latter question would be acceptable to me and closing the new account would fix the NEGATIVE impact on my credit report. As far as I know and as long as I've been closely watching my Credit Report, by closing a freshly opened new account does not fix the NEGATIVE impact on my Credit Report nor take back 10 points that was deducted from my Credit Score. 4) I had to "dispute" the account that UCU opened without my full understanding of it. I started the "dispute" three days ago and I know it's going to take time away from me. It's stressful thinking about it. 5) Based on my recent bad experience with UCU, their staff members do not have sufficient Customer Service training, Banking training, and Lending training. I must say, I do not like to write negative reviews, but I felt that I need to because I believe I should inform others so people will not have to go through this bad, stressful and time consuming situation that I experienced with University Credit Union Bank."

"I agree with the other responses. There's no direct number anymore. I've tried to call the general 800 number and it would prompt you to the list and then say "there's an error" and hangs up. What ever happened to 'customer svc'! If I wanted to have an AI or a bot to do the work, is online, but the online web isn't working or will get what I want it to do since the 'upgrade'! THIS IS BAD! ...and if UCU representative is reading this...please don't say to email you for further support. You're just passing on the baton because no one wants to do their own work! Are you reducing staff or rather pay a 'bot' to do nothing but say, there's an error, please call again."