The UPS Store

"The associate was helpful and friendly and made my experience at UPS better."

"Note that this store is not a UPS "Access Point" and will charge you a lot of money to receive your packages. I asked my shipper why I was being charged to pick up my packages at the store. Their response: "I spoke with customer service with UPS and unfortunately with such a large company depending on whom you speak with there are many different answers. We have never experienced a UPS store charging for storage of pick-up orders and as I said before this came as a surprise to us. When picking the UPS store I simply looked at the closest location near you as requested. Customer service over the phone said that there should be no charge for pick-up at any location, however when calling the store they explained they were not an "access point" and can charge for pick-up. We requested a re-delivery to your residence however this will incur an additional delivery fee of $105. I also requested if we were able to waive the $15 fee for this one time incident as we have heard differently from their phone customer service, however they said they will not release the order unless the charge occurred. We apologize for the inconvenience and we will be much more cautious of shipping to a UPS store for pick-ups.""

"The staff at this location on Bovet Rd in San Mateo are always professional and very friendly and helpful. There is never a long wait. Convenient location and parking. Offers great services. I appreciate the mailbox services and the ease of doing Amazon returns at this location."

"This is my favorite UPS store to go to! The customer service is always stellar, everyone is super friendly and helpful, even if there’s a line, it moves quickly. Parking is easy too. Today I had the pleasure of Alex helping me, and he was awesome!"

"Anthony helped me. real superstar, great attitude because I came in at 617 and they close at 630. I had 4 packages. I thought it was going to be a nightmare but no. Im out of the store already. Its 621. Anthony, UPS is blessed to have you. Thanks for being in our San Mateo Community as an Essential Worker."