The UPS Store

"Always ready to help to handle Amazon returns or ship new packages. Nice office with easy parking."

"Very extremely slow and rude elderly man that started working here. He has zero customer service skills or any intention to get things done quickly. In fact, if you’re in a hurry, he will passive aggressively move even slower and get annoyed that he has to help you. For management, so you know who I’m talking about, he has a huge stye on his right eyelid, beard, unkempt. I’ll be using a different UPS moving forward."

"It’s the first time I’ve used this location. I stood in line behind a couple people and listened as Carl, who may be the owner, help them. He was gracious, courteous and had a sense of humor. I was sending back a small box to a vendor with a pre-printed label and needed a box to put it in and wrapping. Carl took my box, said he’d take care of it and charged me a nominal couple of dollars for everything. He gave me the receipt, pointed out the tracking number and I headed home. Later that evening I ran the tracking and it was on its way. Thank you Carl for a pleasant experience. I’ll be back again for my UPS needs in the future."

"I have been using UPS Store #4414 on Bridgeway in Sausalito for years. Evan and his team are incredibly helpful and have saved me both time and money on numerous occasions (both for personal and professional use). I'm always greeted cheerfully and appreciate the quick and exemplary service. Evan and Carl always remember me and grab my deliveries for me when I walk in the door. I am very appreciative of the reliable service I receive and highly recommend this store to everyone."

"Yay! Great news: there is New Management/Owner. This store now has Really good Customer Service. The staff is efficient/ smart. Once, had them wrap/ ship a set of china across country - it was done with perfection. I am there more than four times a month - minimum. The new boss-owner is kind, friendly and a welcome change. And, Carl is Great!"