Stanford Federal Credit Union

"As a long time member of Stanford Federal CU, I appreciated the customer service I got from Anais S today. She was pleasant, helpful and knowledgeable to my needs and questions. That is becoming more rare these days. I recommend banking at this Credit Union!"

"Anais Sanchez made me feel like I wasn’t stupid for getting potentially scammed, she worked very hard getting my accounts restored. I really appreciated her diligent service and positive attitude."

"Thi was great! I loved her service. She was really helpful and was patient in answering all my questions and resolved any issues I had =)"

"I'm only giving three stars because I've been with them so long and I honestly do like this organization, but I have really seen a great decline in their phone system. I'm very disappointed that they do not have more people answering the phone that are knowledgeable, also people should not have to wait more than 15 minutes to talk to somebody. For example I called just now was on hold for 10 minutes just to do a simple address change because I couldn't do it on the app, but the clock went to 5:00 p.m. and guess what, now I'm off and no man's land and have to talk to some operator that can't help me. I'm really starting to get sick of this and I will look at other options in the area that I live and will probably be leaving Stanford Federal credit Union."

"I wish there was a no star option , their customer service, internal and external communication is the WORST !!! I have had to order new debit cards I live out of state and it has taken more than three weeks to obtain a card it’s ridiculous . Everything is horrible about this credit union customer service. Employees always seem lost when providing information and their calls get routed to wrong department ."