Elf's Gifts 2700 West College Avenue, Appleton, WI 54914

"Felt incredible welcomed. There was an incredible amount of inventory. Each piece was so beautiful, unique, and fun. The owner made the experience awesome, he was really fun, and was very helpful."

"Went in looking for a piece and browsing for other things. Owner was not only personable but knowledgeable. Had a good sense of humor and made it a very welcoming experience. If I were from the area it would be my goto spot for sure."

"This was my first time visiting since Elf's moved to their new location! Seems like there is more space and more products available. Gentleman at the counter was great! I had made a phone call for some questions first and all were answered- when I arrived at the store I was greeted and realized we had talked on the phone. Al my questions were answered and I was offered deals/savings for my future visits! I also had a small issue with one of my purchases (probably user error honestly), but it was quickly, easily, and KINDLY taken care of for me by the same gentleman (I did not get his name unfortunately). I have had issues with this store in the past, but with the great service and new location I am planning to visit again!"

"First time customer. Partially my fault here but never expected to have to cautiously examine a brand new pipe from such a highly known company. Get it home and unwrap it and bam huge crack in it from the carb all the way down the bottom. Examine your pieces before you set them out. You’re overpriced already so you might as well sell quality. Guess you have become a franchise. Last time customer."

"Very overpriced products, I made a comment about the prices and the manager got very defensive and rude. I told her not to take it personally, just an observation on a customers part. Manager replied, "so how much do you pay a glass blower?" And I said "much much less than this." Manager rolled her eyes and I said, "no reason to be salty, again, just an observation by a customer to the stores manager," and she replied with, "well how do you think I'm supposed to take that?" And I replied with, "not personally, as I've already told you, you're a business owner, maybe learn to take constructive criticism from a customer instead of being blatantly rude to them," she rolled her eyes again and in so many words told me to leave the store, even though I had indeed made a purchase. Absolute worst customer service, management and just plain people skills I have ever encountered in a retail establishment, ever. Period. On the way out I called a buddy and told him what happened and he as well as about 5 other people I know said they've had similar experiences. DO NOT SHOP HERE. There are plenty of better places in the fox valley to procure these types of products. Worst management ever. Rude staff. Gross experience."