Upstart

"I have supplied all the required documents for a small loan last week. Very poor response time on looking for an update. Supposed to be quick, been left hanging for almost a week for a 1,600 dollar loan. Good credit and steady income, so what's the problem?? And yet I trusted enough to give them access to my bank account right away. For what?"

"I had an absolutely terrible experience with Upstart Loan Company. They not only failed to provide the promised services but also refused to issue refunds. This company's customer service is abysmal, and their lack of accountability is shocking. I strongly advise against using their services, as they seem more interested in taking your money than helping you with your financial needs. My overall experience with Upstart Loan Company was extremely frustrating and disappointing."

"Stay away from Upstart — I wish I had come to Trustpilot and the BBB first before applying. It looks like most of the positive Google Reviews are from about five years ago — before Upstart was bought by another company, according to another review. In short, this company offered me a loan at over 30% interest — it's a worse rate than a credit card. When I asked for my application and information to be deleted, they told me it was impossible — even though I never accepted the loan. So be prepared to have all your financial information held by Upstart forever. Want to talk with a human? Be ready for long wait times and a complete run around. Just to find a phone number to call is a major hassle. Then everyone is working from a script and repeats the same information, even though it doesn't have any relevance to the question. When asked how long they need to hold onto your information before it can be deleted, they respond that they have already answered (they haven't) and will not reply any further. Terrible company and experience."

"Great customer service, always responding to all of my questions regarding my loan and I just paid off a 5-year loan in less than 1-year. Also Upstart gives you a reasonable rate with a good affordable payment plan. There's really nothing I can complain about except for the origination fee."