Xecutive Shuttle And Transport

"Same company as Plush Transportation- Really poor service. Arrived off a flight into LAX with my young child and the driver wasnt there. When I called, the driver said he was 10mins away. When I called again, he said he was 20mins away. The driver finally picked us up 1.5Hrs late (it was nearly midnight by this point). During this time I had to talk to the office, a manager and the driver to understand what was going on as none of them were particularly helpful. I emailed twice to cancel my return journey as I didnt want to risk missing my flight. However, a driver showed up and called me at 4.30am to tell me he was there, I informed him I had already cancelled. Plush charged me for the return leg, even though I had cancelled. I have contacted head office and the manager, none of thek have helped or refunded me and now I have to take legal advice to get my $170 back. Would not recommend this service to anyone, completely ruined our holiday."

"Owner and drivers are great. We use them for LAX and SAN airport trips rather than park and deal with busses."

"Booked several days in advance. Then they cancelled on me in middle of night before a 550am pick up. Obviously this put me in a difficult position since I was relying on their help. Unacceptable customer service and lack of urgency to refund me. Multiple emails requesting for action to refund me went unanswered. Absurd. If you want reliability, PASS."

"Xecutive Shuttle and Transport is a great transport company with a tremendous drivers and staff. Our group of 22 Kappa League young men and 5 adult chaperones had a superb transportation experience this past Saturday. Xecutive sent two shuttles to pick up our group in Riverside and take us to the LA Convention Center for the Black College Expo and then after the Expo was over they picked us up and brought us safely back to Riverside. NO trafffic stress and no issues. Thank you for a comfortable and safe round trip experience! Louis"

"I can't list all the positive things about this company and its owner. Geo was there to pick us up Christmas Day. Not one of his employees, the owner himself. He was in contact with us as soon as we landed and made sure we knew exactly where the pickup would be. He was very helpful with info about how to handle a delayed piece of luggage. The ride was treacherous, from a very bad rain storm, but Geo was very careful and made us feel safe the entire time. You won't find a better customer service experience anywhere. Geo has competed his research in total customer service and business management. Greg was our driver from the Hotel to the port. He was also very professional, friendly and informative. This owner has a clear vision for the company, and has incorporated it into his employees and management. See you next week on our return trip."