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The UPS Store
911 Lakeville Street, Petaluma, California 94952
About the The UPS Store
The UPS Store at 911 Lakeville Street in Petaluma, California is your one-stop shop for all your shipping, printing, and business needs. From sending packages and mail to printing documents and business cards, our friendly staff is here to help you with all of your needs. Conveniently located in the heart of Petaluma, our store offers a wide range of services to make your life easier. Whether you're a small business owner or just need to send a package, The UPS Store is here to help.
Photos of The UPS Store
911 Lakeville St, Petaluma, CA 94952, United States
Opening hours of The UPS Store
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
09:00 - 17:00
Sunday:
Closed
Reviews of The UPS Store
"Never had a bad experience here. Marie does a great job and she’s always got a good attitude even when the job is obviously stressful! Thankful to have her help me with packages & find a way when the problem at hand might be tough"
"-100 stars if I could. I send out several packages a week through UPS and I used this store ONE time and they “lost” my package. The only scan my tracking number shows is that I dropped it off and it never left their store. UPS corporate and the Petaluma UPS warehouse both told me it never left their store. Talked to the manager and he gave me absolutely no solution and claimed his security cameras don’t go as far back as the date I left my package. Do not use this store"
"This location I use a lot, it is near my mothers house. We have had to do paperwork and notary’s here, shipping and packaging. Every time I’m there, so is Greg, he’s the best worker, efficient and very helpful. They can do a lot at this location."
"Absolutely worst customer experience. I dropped off my package here in September 2022, and it got lost. When we found out that it went missing, their employees were very unhelpful, unempathetic and kept telling me they are “just a franchise and not the UPS” so there is nothing they can do and it’s not their problem. The older guy who works there is condescending, immature and unprofessional. He took my complain personally, saying “I didn’t lose it” - and started to argue back. I contacted the customer support at UPS headquarters asking for help but they also refuse to take responsibility and kept telling me to resolve the issue with the store. They lost the package and that was bad enough but how they handle the problem was even worse. I’d expect a respectful and professional attitude at least. I tried to have the manager (Greg) call me but he never have. Emailed 2 times, nothing. Their phone number is only answered by a robot and impossible to speak with a human. I am extremely disappointed and shocked to see how they could be the way they were. I do not recommend using this store."
"Sadly, not a very punctual business. Store hours say 8 AM on Wednesday, yet after trying the door at 8:10 AM and again at 8:45 AM, while waiting in my car, the store remained closed. I won’t be back because I need dependable service for my business."
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