AAA Downey Insurance and Member Services

"AAA Downey provided excellent service, it was quick and easy and the employees were engaging. I will go there for all my DMV needs going forward. Thanks Downey AAA."

"Had wonderful experience with a worker who works with auto insurance. But the older lady who works at the front desk was very rude. Bad customer service. The young lady with long hair also in the front desk she was very professional. But older lady was very rude just letting you guys."

"Bad service, can't make sense of there people working here , wait for 30 minutes in line and no service, to check in ., cancel my service card , thanks"

"Normally we have a positive experience at the Downey office. Needed to pay registration. Checked in with one guy at window for DMVservices and a nice couple in front of me in line. The employee finished with the guy at the counter then helped the couple. Good, I was next. The line behind me started to build. The couple needs some interpretation help, so another employee showed up to help. Thought this employee would open up another counter. NOT. Now there are 9 people behind me and the only employee at the counter asks the couple if they’d like to apply for a AAA credit card for a free piece of luggage…..WHAT ???. They had to fill out the paperwork with income status like applying for a loan. When I finally got to the counter, I gave her my paperwork and asked why only ONE person was working the DMV counter. She said that they didn’t have enough staff and enough qualified staff to do the DMV services. I told her this was messed up and also gave my same concerns at the check in desk employee and was given the same short staff reason. This is our go to office. If this office can’t get their act together and train more employees to do the DMV services (which is probably 75% of customer’s needs), we will give Whittier a shot. I’ve also noticed that the Manager at this Downey office only answers positive reviews and ignores the reviews that should require some attention to fix the issues at hand. Sorry this is so long but I feel better now. Thanks for reading and a shout out dare to the Manager to reply to these issues and this review. Yeah right."

"Booked my airline tickets and car rental to Hawaii, I already had booked my hotel but they take the time to help plan it out"