WaFd Bank,

500 3rd Street, Santa Rosa, CA 95401

"They really did some upgrade work to the exterior of the building, and the end result is a beautiful facade that really blends in well with, and augments, the downtown Santa Rosa landscape. The head architect in charge of the renovations must have put together a beautiful presentation in order to earn the right to put their stamp of approval on this project. Additionally, the related blueprints that were approved by upper level management to allow the project to move forward really must have struck a chord with the decision-makers. They have a shaded parking lot that is monitored by a security guard. He's doing a wonderful job every day that he has a shift. I think he took a picture of me for his files, so that's satisfying and illustrious. Luther Burbank was a superior gardener, and he cultivated a wide assortment of beautiful flora for all to enjoy. Soak it up, Santa Rosa!"

"I am unable to find a link to start a new review. I saw in the news that LBS has been sold to a larger bank corporation, so hopefully their service problems will improve. When I reread my review of LBS, I thought the management had told me that their phone system wasn't working for a year and not just for a few months. I have wondered if LBS had contracted with T Mobile since they are much less expensive and also Spanish bilingual when their phone system wasn't working at all for so long a year ago. From my own experience during that period when the bank officer would answer the phone and the calls were immediately dropped, we had T Mobile service even though the only cell tower near us was built by Verizon which charges 3 times as much per month and ATT which charges 2 times as much went on the tower 2nd and T Mobile 3rd, having least priority. I talked to the T Mobile techs, and their tests showed poor connections on that tower. We finally switched to Verizon and they sold us higher quality new cell phones that are Samsungs also - we wish we would have just paid more and gotten iphones like the rest of our family has, but we use computers and email for our main form of communication.T Mobile had sold us defective new supposedly 5G phones made by TCL in China to replace our Samsung Galaxy phones that were made before Google was built in to the phones - their cheapest since we don't use online at all on our phones. My husband and I are seniors in Oakmont and my husband has been mostly homebound for the past 4 years so we depend on phone contact. We had thought about moving our checking and savings accounts starting many years ago when LBS moved from their more convenient location on 4th St to the other end of downtown. At the old location had very nice account managers who sat in the front but the 2 tellers were often unpleasant. Originally started at LBS because had highest interest rates on their savings accounts of any bank. We tried US Bank in E Santa Rosa for a year and it had the worst service by the most incompetent young foreign tellers who were always busy with someone else or they only had one in the bank working with long lines, and both the tellers and the account managers were extremely slow and not very knowledgeable, except for the only woman in the bank who was the branch manager who was very pleasant and helpful, unlike all young men with heavy foreign accents who held every other position. They had the worst phone messaging system - put us on hold for up to an hour and the teller answered the phone with such a strong foreign accent, could hardly understand what he was saying. LBS seemed much superior at that time. A year or so ago thought they had improved with a very nice and helpful woman branch manager and assistant manager who called us on the phone and even sent us their business cards in the mail, but reaching anyone in the bank changed suddenly a few months ago. I spoke to the branch manager recently and she said that they had a serious problem with their phone messaging system which took a few months to correct. Also she was unaware that none of my emails would go thru except to the general email address on their online website and no one responded to them - she said that she would check into the problem. I found that I could go online first and call the phone number linked to our online account, and I was able to get someone at the branch who could help us right away."

"Called twice this year, left my question and phone number. No return call, I have been banking with them for a decade, something is wrong there."

"Forced to work with them when I took over a trust after a death in the family. Rarely do they have the person on site to answer anything but the most basic questions. Had to go in-person multiple times, disorganized, appointments canceled after a long drive. When you call you get a voice mail. Individual people are nice. Issue seems to be they are working in a 1990’s tech environment."

"Was asked for my social just to cash a check. Told if i didnt have 1 they wouldnt cash it. I have tattoos so they frowned at me"